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Job Summary

Brighton Center for Specialty Care

The Brighton Center for Specialty Care is the newest University of Michigan Ambulatory Care facility dedicated to providing high quality health care services for adults and children. The brand new 2-story facility is located at 7500 Challis Rd. Brighton, MI. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.


Why join the Michigan Medicine Department of Otolaryngology?

Each year across our multiple Oto clinics, we see approximately 18,000 patients and fit more than 1,000 hearing aids. As a Hearing Aid Technician at Michigan Medicine, you will provide technical and administrative support to the Hearing Aid Program in Audiology. This position offers a deeply dynamic mix of responsibilities that will provide with you the opportunity to experience almost every aspect of an ambulatory clinic. Often times you will greet patients and check them in as they arrive to their appointment, assist with scheduling any necessary follow up appointments, and answer inbound calls. Unique to our culture is the collaboration that exists between Hearing Aide Technicians and Audiologists within the department. You will partner together with Audiologists to ensure completion of clinical appointments are met and provide updates on orders, insurance verifications, and prior authorizations.

What perks and benefits can you look forward to?

  • Excellent medical, dental and vision coverage
  • 2:1 Match on retirement savings
  • Generous PTO program
  • Opportunities to attend trainings for new products and state of the art hearing aids



• You will provide reliable support to clinical staff via prior authorization requests, entering information onto purchase agreements, ensuring consistent documentation in medical records of all patient related interactions, entering charges and processing payments, and maintaining cash records.

• Using clinical databases, you will order, track and prepare hearing aids, bone conduction devices and other technology for upcoming patient appointment. Additionally, you will maintain and track supply inventories of clinical consumables, devices, services, etc.

• You will receive training in order to update manufacturer software as needed

• With training, you will be able to confidently troubleshoot and perform minor hearing device repairs for scheduled or walk-in patients.

• You will receive clinic specific training in order to provide cross-coverage for other technicians as needed

• You will maintain inventory of loaner devices including those procured for temporary use from manufacturers as well as those purchased by our clinic using donor funds.

• You will participate in all scheduled technology update sessions held by hearing aid manufacturer representatives.

• You will participate in hearing aid technician meetings in pediatric audiology as well as with technicians at other locations within the department.

Required Qualifications*

  • High school diploma is required
  • 1 or more years’ experience in a business or clinical job setting is required
  • Comfort working with adults and children

Desired Qualifications*

  • Bachelors or Associates degree preferred
  • Demonstrated ability to be a flexible part of a team of health care providers
  • Working knowledge of Microsoft Office applications are desirable

Work Schedule

This position is Monday through Friday, 7:30AM-4:00PM.

Work Locations

The primary location for this position with be at the Brighton Center for Specialty Care in Brighton, MI. Traveling to and providing coverage at other locations may occur.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

External Applicants: Please note that for the first phase of this posting, we will be considering internal candidates only in an effort to offer advancement opportunities. You are still able to submit your resume for consideration, but our process for external candidates will begin approximately 30-days after the posting date.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.