How to Apply
A cover letter is required for consideration with this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The hiring process will measure the following competencies:
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Candidates will be required to submit a video presentation answering pre-screening questions through a third party vendor (no cost to applicant).
Review of applications will begin immediately and the position will remain open until a successful candidate is hired.
The University of Michigan Division of Public Safety and Security (DPSS) Emergency Management & Communications department is seeking a Communications Sergeant. Under general supervision of the Communications Manager and direction of the Director of Emergency Management & Communications, the supervisor performs technical and supervisory work and will plan, coordinate, schedule, assign, and evaluate the work of communication specialists providing emergency communications for law enforcement and security. Supervisors plan and carry out the work independently and are expected to resolve problems in accordance with instructions, policies, procedures, and applicable laws and regulations.
- Implements, coordinates, and maintains operations of the 9-1-1 communications center.
- Coordinates scheduling of hours, vacations, and other time off and supervision of communications officers.
- Review, write, and update policies and procedures to ensure they are up to date with the ever changing communication environment.
- Demonstrate knowledge and application of Communications equipment; including but not limited to 911 systems, multiple phone and radio systems, Computer Aided Dispatch, voice logging equipment, alarms, talon and LEIN.
- Promotes a positive work environment, ensuring a high level of commitment to customer service and professionalism, and communicates regularly with communication officers, co-workers/supervisors to maintain an efficient and effective work environment.
- Coordinates major incidents to ensure that proper notifications are made; assists in call handling/decision making if necessary. Perform the full range of communication officers’ duties if necessary.
- Makes minor repairs to communication equipment or ability to recognize equipment malfunctions and coordinate service or repair.
- Develops and maintains cooperative and professional relationships with employees, other divisional units, representatives from various departments, and outside agencies.
- Effectively responds to and resolves complex inquiries and disputes.
- Coordinates and schedules training and certification for staff.
- Periodically review radio tapes and CAD narratives to ensure policies, procedures, and customer service are being performed at a high standard. Prepare audio recordings of communication calls and incidents for appropriate division/court personnel.
- Oversees hiring and training of new communication officers.
- Actively promotes employee development of skills through constructive feedback, recognition for positive work, or recommendations for corrective action or discipline.
- Use independent judgment, initiative, and good human relations and problem solving skills in the application and follow through on decisions. Apply knowledge and reasoning to make prompt and effective decisions quickly in both emergency and non-emergency situations.
- Other duties as assigned.
- A bachelor degree in a related field or equivalent combination of education and experience is necessary.
- Reasonable experience as a public safety professional is necessary. Reasonable experience as a dispatcher or communications officer is required.
- Flexibility to work various shifts and hours to manage a 24/7 communication operation.
- Work and perform communication officer position when necessary.
- Experience as a Communication Training Officer in a Public Safety and Security environment is highly desirable.
- Probationary Rate $27.04
- Job Rate $28.17
This position is covered under the collective bargaining agreement between the U-M and the Command Officers Association of Michigan, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.