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Job Summary

Coordination of the administrative and clinical activities of the U-M Children’s Intestinal Rehabilitation Program (CHIRP).  Responsible for providing clerical support for the day to day activities of the Children’s Intestinal Rehabilitation Program (ChIRP) and its clinical team.  Provide customer service to patients by facilitating business processes including appointment scheduling and check-in and check-out activities within the outpatient clinic setting.


  • Provide administrative support for the personnel of the Program including: Registered Dietitians, Nurse, PharmD and Social Worker.
  • Coordinate and facilitate communication between intestinal failure physicians and primary care physicians and managed care plans, specialists, managed care operations, clinic personnel and patients regarding authorization for service and other insurance inquiries.
  • Provide service excellence to patients and families by facilitating business processes including appointment scheduling, check-in and check-out, pre-arrival and telephone triage.
  • Provide administrative support to program including phone coverage, meeting agendas, supply ordering and room reservations.
  • Schedule patient procedures including radiology, laboratory and surgical, as directed.
  • Assist in obtaining prior-authorizations including those for medications and nutritional supplements.
  • Track outside lab results. Assist in transferring to the UM laboratory system.
  • Record patient hospitalization discharges in clinical database spreadsheet.
  • Coordinate and attend weekly care coordination meetings. Prepare agenda, provide administrative support as needed.
  • Coordinate and attend monthly staff meetings. Prepare agenda, compile meeting minutes and provide administrative support as needed.
  • Attend and provide support to outpatient clinics (six half day clinics per month). Clinic activities include coordinating efficient clinic flow, providing administrative direction to clinicians and support staff, scheduling return visits, preparing after visit summaries and facilitating check-out communication with families.
  • Provide new staff members or visiting medical professionals with an orientation to our program and hospital
  • Assist in identifying and resolving operational problems.
  • Other duties as assigned.

Required Qualifications*

  • Previous experience with administrative responsibilities and supervisory role, preferably in a medical setting.
  • Ability to work with minimal direction and supervision.
  • Effective leadership and able to demonstrate strong customer service skills.
  • Possess excellent verbal and written communication skills.
  • Good computer skills and ability to track critical patient data.
  • Ability to understand medical documentation, coding and diagnosis.
  • Must be an active team player and able to work independently.
  • Strong organizational skills and ability to prioritize tasks are required.
  • Exhibits professional and positive image when interacting with patients, faculty, and staff
  • Ability to identify and assist in carrying out process improvements
  • Ability to understand unique multi-disciplinary clinic billing and work in collaboration with UMHS Billing / Patient Account Specialists.

Desired Qualifications*

  • Previous experience working with health insurance and/or reimbursement is desired
  • Experience with MiChart is desired
  • Bachelors degree.

Work Schedule

Monday through Friday, 8:00 AM to 4:30 PM.  These hours may vary occasionally based on clinic coverage.  

Additional Information

Supervision Received:

General program direction is received from the Medical Director and Surgical Director of the Children’s Intestinal Rehabilitation Program.  Direct supervision will be by Pediatric Surgery Administration.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.