Brighton Center for Specialty Care
The Brighton Center for Specialty Care is the newest University of Michigan Ambulatory Care facility dedicated to providing high quality health care services for adults and children. The brand new 2-story facility is located at 7500 Challis in Brighton, MI. We are actively seeking compassionate, enthusiastic, and patient-focused individuals who will share in the goal of crafting the ideal experience for our patients, families and employees.
Why work for Michigan Medicine?
You will play an integral role within our institution, and are important to providing the highest quality service to patients and their loved ones. We are eager to assist you in becoming a well-rounded employee and individual, and to help you advance in your career. Don’t hesitate – join our team today, and help us provide remarkable assistance our patients in the Brighton area.
- Excellent medical, dental and vision coverage
- 2:1 Match on retirement savings
- 75% Tuition Reimbursement
- Generous Paid Time Off (PTO) program
- Growth opportunities to higher seniority positions
- Management that provides quality training and direction
- Direct communication and partnership with Nurse Practitioners and Physicians
- Exposure to many Specialty Care Departments
What skills will you master?
In this position you will spend the majority of your time working as a Lead in the Adult Specialty Suite, but you may be cross trained to help in other areas as well.
As a Medical Assistant Lead in the Adult Specialty Suite you will work closely with the Clinic Lead to coordinate the daily activities of Medical Assistants to ensure optimal flow within the clinic. You will maintain work schedules, review timesheets for accuracy, provide in service training, act as a preceptor and coach Medical Assistants to improve their performance. In addition to these responsibilities, you will also:
- Participate with leadership team to ensure effective clinical operations.
- Promote and facilitate positive communication with the entire health care team.
- Perform and assist with clinical procedures.
- Efficiently and effectively prepare and organize clinic exam and procedure rooms with appropriate equipment and supplies.
- Obtain and record accurate/pertinent intake information that includes preparing medical information and reports for the appointment (reviewing PSL, updating prescription information, etc.).
- Provide information regarding preparation for tests, procedures and/or surgeries to the patient/family.
- Continuously track the clinic patient flow and identify holdups and notify patients if the schedule runs behind.
- Prepare and assure patients are given appropriate and prepared paperwork (encounter forms, test requisitions, school or work forms, etc.).
- Prepare and administer all appropriate medications using the 5 rights and by written physician order. Ensure two patient identifiers are verified before administration of any medication. Document all medications correctly.
- Provide accurate and efficient clinical support processes that include prescription refills, test results reporting, pharmacy insurance authorization, and /or other requests. May facilitate the appointment process with clerical staff (overbooks or directly schedule). Also performs other assignments such as opening processes (QC testing), supply inventory and patient calls.
- Collaborate with nursing and physician staff to ensure optimal patient care.
- Maintain current competencies and mandatory training. Attend mandatory clinic and hospital training programs. Actively participate in clinic and/or staff meetings.
- Assist with performance evaluations for Medical Assistants.
- Seek constructive approaches to resolving workplace issues.
- Process patient care orders using the electronic ordering system.
- Perform other duties as assigned.
- We do require that you have a High school diploma or GED.
- You are required to have either graduated from a Medical Assistant program OR have an equivalent combination of education and experience.
- 5 or more years of experience.
- Experience working as a team lead.
- Knowledge of basic medical terminology.
- Exceptional interpersonal skills and ability to work well within a team setting.
- Certification as an MA is desirable.
- Additional formal education in a health care field is desired.
The facility is open 7:00 AM – 7:00 PM Monday through Friday, and 7:00 AM – 4:00 PM on Saturday. We are flexible in scheduling, and request that you are also flexible in working various shifts.
You will be required to do some moderate standing and walking, as well as lift, position, push, and/or transfer patients.
As part of the orientation training process, your training will be held at multiple locations during your first few months of the employment.
Michigan Medicine conducts background screening and pre-employment drug testing on you upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together improve our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.
External Applicants: Please note that for the first phase of this posting, we will be considering internal candidates only in an effort to offer advancement opportunities. You are still able to submit your resume for consideration, but our process for external candidates will begin approximately 30-days after the posting date.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.