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Job Summary

Provide planning, organization, actuation, and control of Health Information Management (HIM) Department functions. Lead the planning, development, and implementation of policies and procedures to support strategic objectives for the management of HIM services. Direct all activities related to vendor management of assigned units. Lead operational units and manage resources to meet departmental goals and objectives. Work with operational, clinical, and executive stakeholders to create value, reduce waste, and support the mission of UMHS.

Lead the formulation and refinement of institutional objectives and strategies for integrating clinical information into the electronic health record (EHR) to support patient care, teaching, research, and University of Michigan Health System (UMHS) operations. Work with vendors and information technology representatives to develop workflows, build software, and coordinate security and training to ensure efficiency and compliance with UMHS policy and regulatory requirements. Identify issues related to workflow and software build and work with key stakeholders to mitigate.

Provide leadership for administrative support staff. Provide leadership for departmental programs that enhance organizational behavior. Lead special departmental projects.



  • Direct and oversee the performance of UMHS and vendor staff. Recommend and institute actions based upon performance measures to improve customer satisfaction, increase efficiency, and improve quality.
  • Interact with and advise clinical, operations, technical, and executive stakeholders on best practices for units of responsibility including, but not limited to: deficiency monitoring, release of information (ROI), health information exchange (HIE), patient and provider portal, central transcription services, document and record management, and data integrity.
  • Ensure all EHR workflow and system design is appropriate and in compliance with UMHS policy.
  • Direct all activities related to HIM support  of:
    • Provider Deficiency Monitoring
    • Birth Certificates
    • Compliance and Auditing
    • Data Integrity and Chart Correction
    • Health Information Exchange
    • Patient and Provider Portal
    • Regulatory and Legal Compliance
    • Central Transcription Services
    • Document and Record Management
  • Provide leadership and direction to the establishment and maintenance of documentation standards for the medical record.
  • Serve as an authoritative source of legal, regulatory, third party payer, and UMHS requirements for the medical record.
  • Participate in and provide leadership for defining the strategic direction for the UMHS medical record.
  • Provide consultation across the organization regarding EHR applications to assure compatibility and compliance with legal, accrediting, regulatory, third party payer requirements, and UMHS policies.
  • Assure departmental and/or institutional compliance with all requirements for medical records and the privacy and security of protected health information.
  • Implement and evaluate an effective plan for work area change and transition; identify future-driven innovations, new business concepts and practices, and create short and long- range objectives and strategies which are aligned with corporate goals
  • Demonstrate a commitment to personal development and learning and maintain accreditation and technical expertise as appropriate; protect confidential information and ensure departmental processes to protect confidential information; demonstrate behaviors which reflect sound personal and business ethics and integrity; model organizational values.
  • Provide leadership and oversight of assigned units to assure efficiency and quality of work performance.
  • Lead teams, committees, and special projects as assigned.
  • Provide leadership representation on institutional committees as it relates to activities and programs.
  • Identify and address change management issues related to the evolution of the health information environment.


  • Direct and oversee all activities in HIM related to the Joint Commission, CMS, and other regulatory requirements.
  • Ensure the appropriate controls and processes are in place for all legal issues related to medical records and their disclosure.
  • Ensure the appropriate controls, policies, and processes are in place for chart correction to support quality of care, patient safety, and data integrity.
  • Develop and direct the HIM Compliance program. 
  • Identify and direct unit operational benchmarking opportunities.
  • Act as a subject matter expert on all areas of responsibility and administrative operations.
  • Direct the collection and reporting of data for statistical analysis for assigned areas. Ensure a high degree of accuracy in all reporting.
  • Oversee the capture and analysis of data regarding operational performance and quality improvement and control.
  • Research various topics regarding HIM and prepare reports and presentations.
  • Plan, develop, revise, and implement programs, policies, and procedures for assigned units.
  • Oversee the creation and modification of unit, departmental, and institutional policies and procedures within the scope of assigned responsibilities.
  • Direct assigned operations and partner with unit leadership as well as other stakeholders to implement changes to work processes as needed.
  • Ensure appropriate unit and departmental participation in testing of applications.
  • Identify user needs and user workflow modeling.
  • Analyze and direct the design of health information-related processes, work, and information flows. Redesign unit workflows to improve patient and provider satisfaction, gain efficiency, decrease cost, and reduce waste. Oversee and direct HIM quality improvement activities incorporating Lean principles and practices.


  • Develop and maintain professional relationships with colleagues and staff within the department and organization to promote mutual understanding and respect.
  • Work within the department, across the organization, and with clinical and senior leadership to meet organizational goals.
  • Design requirements, criteria, and metrics to meet the end users’ needs for analysis and interpretation of health information and statistics for assigned areas of responsibility.
  • Represent HIM or the HIM Chief Administrator at institutional and policy making level meetings, projects, activities, etc.
  • Demonstrate emotional intelligence in the approach to daily activities and challenges both operating and with personnel.
  • Lead operational units and manage departmental resources to meet goals and objectives.


  • Think strategically and broadly when identifying issues and developing potential solutions. Utilize sound strategic thinking to determine the most efficient and effective way to achieve desired objectives and in recommending alternative options to situations without precedent.
  • Demonstrate consistent use of Lean methodology for problem analysis and improvement.
  • Demonstrate ability to manage multiple projects and work in a balanced manner to appropriately manage work load and assignments.
  • Anticipate potential areas of concern and initiate tracking procedures.
  • Lead multidisciplinary process improvement initiatives focused on identifying root causes and correcting improper or ineffective processes, improving compliance, and enhancing staff competency.
  • Direction is received from the Chief Administrator of Health Information Management.


  • Functional and administrative supervision is exercised over HIM professional and administrative staff.

Required Qualifications*

  • A Bachelor's degree in Health Information Management and registered as a Registered Health Information Administrator is required or equivalent combination of education and experience.
  • A Master's degree public health, healthcare services administration, business administration, health information management, or an equivalent combination of education and experience.
  • Demonstrated customer focus and the knowledge and skill to identify, meet, and evaluate customer expectations. Broad customer service experience with patients, families, physicians, and executive leadership.
  • Five to ten years of progressively more responsible management experience in Health Information Management or healthcare within a large, fast-paced, and complex health care organization.
  • Thorough knowledge and understanding of how health information is used throughout the organization for patient care, reimbursement, statistical analysis, research, and as the legal record.
  • Knowledge and experience in project management.
  • Skill and experience with influencing and facilitating clinician behavior change.
  • Demonstrated leadership skills and significant training in leadership as well as considerable knowledge of modern management and Lean principles, practices, and methods.
  • Considerable experience and competence in leading institutional committees, conducting formal presentations, identifying the need for and leading institutional and cultural change.
  • Executive presence and experience that begets respect.
  • Exceptional ability to lead, manage, and mentor staff through complex work redesign efforts.
  • Logical, analytical, and organized with the ability to direct and reprioritize work quickly and efficiently.
  • Ability to work in a fast-paced environment under multiple pressures and deadlines.
  • Excellent verbal and written communication skills up, down, and across the organization.
  • Knowledge of third party payer, regulatory, and accreditation requirements.
  • Current membership in the AHIMA.
  • Considerable experience with Windows computer environment and proficiency with Microsoft Office applications.

Desired Qualifications*

  • Some knowledge of University and departmental policies and procedures.
  • Experience with Epic EHR applications.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.