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Job Summary

The Complex Care Management Program (CCMP) is seeking a qualified candidate to provide comprehensive transitional and care management services.


The ideal candidate will function as an ongoing liaison, ensuring adequate communication between the patient and care providers. Assist patients in achieving optimum stability of health status through service coordination, support, and collaboration with the patient, family members, treating providers, and community agencies. The candidate will assess patients in multiple dimensions - mental, physical, behavioral, social, functional, and environmental. Implement, coordinate, monitor, and evaluate services required to meet the patient's medical and psychosocial needs in conjunction with the treatment plan established by physician. Ensure coordination of health-care services across a variety of disciplines and settings as patients transfer between different locations or different levels of care. Facilitate patients in scheduling appointments, arrange non-emergent transportation as appropriate and pursue resource development to assist patient with identified barriers. Perform screening and case review of potential transitional and care management cases for assigned CCMP patient populations. Identify high-risk and high-cost patients with complex medical and/or psychosocial needs and assess treatment options and opportunities to improve the quality and efficacy of care. Serve as a liaison and internal consultant to other health system staff and departments regarding care management, clinical and community resource issues.

Required Qualifications*

  • Bachelor's Degree in Nursing, Social Work, Psychology, RN or other related clinical field is required. 
  • Two or more years of progressively responsible experience providing care management services
  • Strong knowledge of common medical conditions, symptoms and treatment in addition to community resources, governmental-funded programs, and health plans 
  • Strong interpersonal communication skills including problem solving, decision making, and crisis intervention are required
  • Strong organizational and written and verbal communication skills are required
  • Strong dedication to customer service and ability to work within a team-focused, participative management framework are required
  • Case Management certification or ability to become certified within one year of employment. Demonstrated computer competency and ability to type 40-60 words per minute

Desired Qualifications*

  • Current licensure or registration is desirable
  • Experience working with patients with complex mental health and/or substance abuse diagnoses
  • Familiarity working with vulnerable older adults, with understanding of how to access programs and resources specific to this population

Work Schedule

Monday - Friday 8:00 AM - 5:00 PM

Work Locations


Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.