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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.

Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening and Weekend formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.

The receptionist is responsible for providing a warm welcome to all who enter the suite and for executing a high-level of professionalism and customer service while providing information and resources.  This person is the first point of contact for students, prospective students, staff, faculty, and alumni who seek assistance from staff in the following units: Office of Undergraduate Programs (including Academic Advising, Admissions, and Programs), Ross Registrar’s Office, and Ross Financial Aid.  This position reports to the Director of Ross Registrar’s Office & Financial Aid.


General Reception 

  • Manage student and visitor traffic for appointments and drop-ins for the above departments
  • Answer general questions direct guests to appropriate staff within suite or elsewhere in Ross
  • Make referrals to other campus offices as appropriate
  • Coordinate reservations and schedules for the advising and conference rooms.
  • Sort and distribute incoming mail

Support for Specific Units 

  • Scan documents to students' electronic files
  • Author communications on behalf of departments and distribute to appropriate parties
  • Proofread documents, including website, as needed
  • Assist students with routine inquiries regarding registration and enrollment
  • Assist prospective students with routine inquiries regarding application requirements and deadlines
  • Direct students to advising staff as appropriate

Required Qualifications*

  • Associate degree or equivalent of high school diploma and one to three years related work experience in an administrative support role within an academic setting.
  • Demonstrated professional oral and written interpersonal skills and the ability to communicate effectively under pressure with a diverse group of colleagues, faculty, staff, students, visitors, and alumni   
  • Demonstrated ability to follow written and verbal instructions
  • Proficiency in MS Office applications (Word, Excel, PowerPoint); ability to learn quickly and adapt to new computer software and technologies as necessary
  • Demonstrated excellent attention to detail, organization and an ability to concentrate and focus on multiple tasks at one time with numerous interruptions.  
  • Must be discreet, tactful and be able to work with sensitive material confidentially.
  • Ability to work independently and to exercise initiative
  • Must possess demonstrated cooperation, flexibility and a teamwork attitude. 
  • Must be supportive of, and participate in, change initiatives to improve service, efficiencies and/or productivity.


Desired Qualifications*

Bachelor’s degree 
Excellent analytical, problem-solving and decision-making skills
Understanding of business school culture.
Experience with University systems (Wolverine Access and iMpact)
Knowledge and use of FERPA and UM student privacy policies  


Additional Information

Skills Testing
Skills testing may be required.

Physical Demands/Work Environment  

  • Requires the ability to travel to various locations to conduct work and deliver materials
  • The person in this position routinely communicates with students about financial aid, programs, events, activities, etc.

The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.