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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

East Ann Arbor Ambulatory Psychiatry-Outpatient facility is dedicated to providing high quality health care services for adults, adolescents and children.  We are actively seeking compassionate, enthusiastic, patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees. 


  • Provide exceptional customer service to patients and families by facilitating business processes that result in the management of efficient patient flow
  • Provide a range of guest services, including way-finding and information within the facility for both patient/families and visitors
  • Check-In/Check-Out processes:  scheduling return visit appointments, collecting patient payments (copays and outstanding balances), verifying and updating demographics, insurance information and assist patients and families with Health Information forms as necessary
  • Conduct a standardized telephone screening within our call center based on specific criteria patient is scheduled for a new patient appointment
  • Perform telephone triage, document accordingly, process prescription refill requests, prepare pre-arrival documents for mailing
  • In-basket management through MiChart, maintain business work queues, obtain referrals and respond to inquiries concerning department programs, services and activities
  • Maintain, order and stock supplies for clerical and call center areas
  • Ensure appropriate infection control protocol is followed in all clerical and call center areas
  • Properly manage equipment to ensure it is well-maintained and ready for use
  • Be actively involved in improving day-to-day operational processes and workflow
  • Perform other duties as assigned

Required Qualifications*

  • High School diploma or GED
  • Up to 2 years of Clerical experience is necessary preferably in a medical setting
  • Individual must exhibit a professional and positive image when interacting with patients, faculty and staff
  • Candidate must adhere to a high standard of personal and professional conduct; possess excellent customer service, interpersonal and communication skills; and demonstrate an ability to interact with diverse population
  • Candidate must be able to work effectively with a multidisciplinary team, handling multiple responsibilities in a fast paced environment
  • Candidate must demonstrate problem solving skills, proficient computer and keyboarding skills and excellent attendance
  • Candidate must demonstrate effective time management skills and the ability to work with minimal supervision as well as with a team
  • Ability to sit for extended periods of time as this is a sedentary position
  • Demonstrate active listening, written, verbal and information technology skills

Desired Qualifications*

  • Experience with MiChart-EpicCare systems and/or an electronic medical record system
  • Experience working within a large complex healthcare and ambulatory setting
  • Minimum of 1 year or more of office, call center and customer service experience
  • Knowledge of University policies and procedures

Work Schedule

This is a full time position; 40 hours/week Monday thru Friday, shift hours are from 7:30am – 7:15pm.  Shift hours rotate and could potentially change based on the operational needs of the clinic and required meetings. 

Work Locations

Rachel Upjohn Building at East Ann Arbor Medical Campus

4250 Plymouth Road

Ann Arbor, MI 48109

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.