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  1. Clinical Duties/Direct Patient Care (15% – 20% of the time)
    1. Perform patient intake including taking patient vital signs and recording the following in our electronic record: chief complaint, vitals, medication reconciliation, allergies and entry of point of care testing orders as assigned
    2. Maintain stock levels in treatment and exam rooms
    3. Communicate with patients prior to procedures to increase appointment compliance
    4. Prepare patients for procedures
    5. Assist in minor procedures in clinic (e.g. suture removal)
    6. Maintain clinic flow
  1. Clerical Duties (60% - 65% of the time)
    1. Assist in answering and triaging phone calls for office and clinic
    2. Assist in reviewing upcoming clinic schedule for errors and appropriateness of appointments
    3. Assist in reviewing clinic schedule post clinic for no shows and reschedule as needed
    4. Schedule post-operative appointments and assist with ordering of follow-up testing
    5. Reminder phone calls for operating room (OR) and clinic and assist in rescheduling as needed
    6. Obtain, image and fax outside records
    7. Prepare clinic folders, forwarding access diagrams to outside units
    8. Update referral logs
    9. Assist in monitoring work queues and in-basket
    10. Assist in forwarding patient letters
    11. Assist with follow-up communication with multidisciplinary departments (Interventional Radiology (IR), Diagnostic Vascular Unit (DVU), other clinics)
    12. Coordinate with surgical scheduler and assist with referrals to other services
    13. Obtain insurance pre-authorizations
  1. Other (20% of the time)
    1. Participate and assist in continuous quality improvement (CQI).
    2. Participate in the outreach program with access coordinators, along with the medical and surgical directors
    3. Ability to cross-train in INU

Required Qualifications*

  • High school graduate or equivalent combination of education and experience
  • 3-4 years of experience
  • Working knowledge of medical terminology
  • Proficient in general computer skills, including Microsoft Office
  • Strong attention to detail
  • Effective time management and problem-solving skills
  • Experience working in a healthcare environment with patient care responsibilities
  • Ability to push, lift and move heavy patients
  • Excellent communication skills
  • Ability to work well as part of a team and adapt to change in a positive and constructive manner
  • Documented history of excellent punctuality and attendance

Desired Qualifications*

  • Ambulatory clinic experience
  • Basic cardiac life support (BCLS) certified
  • Experience with electronic medical record documentation
  • Knowledge of UMHS policies and procedures

Work Schedule

Appointment:  40 Hours per Week

Shift/Hours/Days:  8 hour shifts. Monday – Friday (0830 - 1700) Hemodialysis Access/Renal Transplant Clinics, Interventional Nephrology Unit (INU)

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.