- Provide complex clerical support services for the department clinical staff, primarily by obtaining medical records from multiple healthcare centers.
- Provide prompt, courteous and appropriate phone triage for patients.
- Schedule appointments with multiple providers/disciplines and diagnostic areas. Call patients for no-show labs and clinic visits and coordinating appointments among multiple departments to optimize use of block time across the health system.
- Using different database, registry and flow sheets for the Post-Heart Transplant program.
- Preparation and distribution of patient education materials and other general office functions.
- Develop standard work, in collaboration with Lead and Scheduler colleagues.
- Maintain work queue.
- Data entry and appropriate distribution of patient results.
- Update insurance information/authorizations.
- High School diploma or an equivalent combination of education and experience is necessary.
- Minimum of three to five years previous experience in clinical and clerical health care setting is required.
- Excellent phone management and customer service skills, including telephone triage is required.
- Demonstrated ability to work collaboratively with multidisciplinary teams.
- Demonstrated ability to work independently.
- Positive, can-do attitude.
- Willingness and openness to new ideas and processes that improve patient care. Strives to be part of the solution rather than part of the problem by offering constructive, creative ideas.
- Excellent interpersonal and organizational skills.
- Good attendance record.
- Demonstrated proficiency with Microsoft Word and Excel and ability to navigate between systems.
- Understands and demonstrates the core concepts of Patient and Family Centered Care (PFCC), including: Respect and Dignity, Information Sharing, Participation, and Collaboration.
- Knowledge of basic medical terminology.
- Prior experience performing complex scheduling.
- Familiarity with obtaining medical records or professional billing.
- Financial counseling experience for healthcare patients.
- Ability to work well within a team.
- Ability to communicate effectively.
- Demonstrated active listening, verbal, written and information technology skills.
- Demonstrated proficiency with MiChart, Epic, Cadence, Outlook, and OTIS experience preferred.
- Ability to navigate between systems.
- Customer service training.
- Experience working within a large, complex healthcare setting.
- Knowledge of university policies and procedures.
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.