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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.


Customer Service

Interact daily with faculty, staff, students, parents and the public.  

Answer inquires and requests received from students, parents and university departments.   

Obtain and provide information to answer questions and requests.

Interpret and explain U of M policies and procedures relating to student accounts.

Responsible for answering email sent to cashier email account

Answer telephone and assist caller

Retrieve and handle cashier office voice mail

 Adhere to FERPA laws


Cashier Window transactions

Process transactions for students, faulty, and other departments.

Assist students with understanding their accounts.

Direct students to SIS to handle some business that cannot be done at the window

Direct students to appropriate departments for information they are requesting

Information Inquiries – Direct people to correct departments on this floor or other buildings


Internal Processes

Daily reconciliations

Prepare and submit reports for other staff / departments

HSIP processing

NSF check processes

Order Supplies

Assist with paperwork for third party providers

Prepare work orders

Other duties as assigned


Required Qualifications*

Completion of high school education.


One to two year office experience in Cashier’s office or Banking Institution.  Need to have experience in the counting and balancing of daily monetary transactions.


Strong interpersonal skills, including the ability to effectively communicate with a variety of individuals from diverse backgrounds.


Strong customer service skills with the ability to adapt quickly especially under stressful conditions.

Three to five years of customer service experience.

Demonstrated ability to contribute to a positive work environment.


Knowledge of Microsoft Excel, Word and Access is necessary.



  Ability to keyboard with speed and accuracy is desirable

Desired Qualifications*

Knowledge of Banner is helpful.

Be familiar with FERPA.

College degree

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.