How to Apply
A cover letter is required for consideration of this position and is to be attached as the first page of your resume. Please address, in your cover letter, your specific interest in this position, and outline the skills and experience you have that directly relate to this position.
The OPE Volunteer Coordinator position is the first level of contact and support for the Patient and Family Advisors in the Office of Patient Experience.
The Office of Patient Experience is committed to promoting and sustaining the ideal patient experience through excellence in patient and family centered care. Each employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the empathy we extend to patients, families, and each respective team member. The Office of Patient Experience is dedicated to partnering with patients and families to ensure that Michigan Medicine maintains excellence in the safety, quality, and experience of care.
The Office of Patient Experience employs the principles of patient and family centered care, including the methodology that we work with our patients and families to improve the quality, safety and experience of care at Michigan Medicine. Patient & Family Advisors are involved in work across the system, and the Volunteer Coordinator plays a critical role in nurturing the relationships, facilitating recruitment, training, onboarding, and tracking placements of these Advisors.
The Office of Patient Experience seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse patients and families of Michigan Medicine, and to offer our patients and families and staff/faculty partners diverse perspectives, and ways of knowing and learning.
- Work with Administrative Manager, OPE leadership and colleagues to prioritize Patient and Family Volunteer placements and recruitment
- Work with Administrative Managers on the vision and execution of a sustainable plan to grow Patient and Family Advisor programming and outreach
- Ensure Advisors are appropriately placed to support the various areas of the projects and programs per the Administrative Managers’ priority areas
- Pro-actively identify and raises issues and makes recommendations to Administrative Managers
- Maintain relationships and contact with staff to assess needs for Patent and Family Advisor - Work proactively with staff to provide accurate information and assistance to the Advisors, and to check in on how the Advisor(s) are impacting work, etc.
- Maintain Advisor Descriptions for each placement
- Keep on-site Advisor volunteer status up to date
- Work with team to conduct regularly scheduled Patient and Family Advisor volunteer orientation and training
- Organize and participate in OPE Patient and Family Advisor recognition programs and special events
- Maintain relationship database on Advisors and their patient stories including regular updates
- Maintain accurate records and provide timely statistics and activity reports on Patient and Family Advisor participation
- Educate potential Advisors on the Office of Patient Experience and possible opportunities
- Recruit, interview and place Advisors in opportunities that align with their interests and experiences
- Provide ongoing support and guidance for Advisors
- Act as a primary point of contact for Advisors with periodic touchpoints
- Confer with Advisors to resolve grievances and promote cooperation and interest
- Develop and maintain relationships with Volunteer Services (a collaborative partnership)
- Create and distribute various communications and publications relevant to Advisors
- Contribute to communication pieces and quarterly newsletter and Patient and Family Advisor involvement and impact
- Attend and support Patient and Family Advisory Council meeting(s)
- Maintain schedule of opportunities to promote the Advisor work
- Track successes and identify problems so that relationships are maintained and system improvements are made
- Bachelor’s degree in a related field or an equivalent combination of education and experience
- Prior experience in a senior level administrative support or project coordinator job
- Demonstrated ability to work effectively and respectfully with patients and families, staff, faculty and students from diverse backgrounds.
- Strong relationship-building skills, including the ability to see strengths and limitations, and the ability to set appropriate boundaries.
- Excellent communication and interpersonal skills for frequent interactions and negotiation with internal and external stakeholders, including patients and families.
- Ability to excel in managing multiple tasks and competing priorities in a dynamic environment.
- Proficient in basic computer applications, including MS Office Suite, and database management.
- Record keeping skills, and demonstrated ability to track and coordinate data.
- Creative problem-solver
- Demonstrated ability to work effectively during a period of institutional change.
- Ability to work some evenings and weekend as well as travel to all Michigan Medicine locations
- Knowledge of and experience working in a healthcare setting
- 5-10 years of volunteer coordination or related experience
- Working knowledge and experience with volunteers
- Knowledge and experience with Patient and Family Centered Care
- Proficiency in software relevant and useful in volunteer management
- Demonstrate strong public speaking/presentation skills
- Knowledge of Michigan Medicine policies and procedures
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.