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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, include your salary requirements, and outline skills and experience that directly relate to this position.

Job Summary

The Stephen M. Ross School of Business at the University of Michigan (Michigan Ross) is a vibrant and distinctive learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Michigan Ross mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.

Michigan Ross is consistently ranked among the world's leading business schools. Academic degree programs include the MBA, Part-time MBA (Evening and Weekend formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Entrepreneurship, Master of Management, BBA, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.

About the Michigan Ross Doctoral Studies Program
The Michigan Ross Doctoral Studies Program prides itself on its diversity of scholars. Because we are a general management institution, our seven areas of study; accounting, business and economics, finance, management and organizations, marketing, strategy, and technology and operations, are equally strong. As a result, we have doctoral students from across the United States and around the world researching a great variety of topics. The international composition of students and range of scholarship in our midst mimic the global business community of the 21st century and foster creative problem solving.

PhD students at Michigan Ross work side by side with faculty who are shaping their fields and the global business community with groundbreaking research. PhD students work in a research enterprise where faculty address important questions using different approaches as needed, including economic and behavioral models as well as methodologies blending the two or incorporating innovations from other fields. This freedom to choose different paradigms and methodologies enables faculty and PhD candidates to take full advantage of the rich breadth and depth of intellectual inquiry found throughout the university.

Just as the multidisciplinary nature of Ross and of the University of Michigan are defining features of the institution, so too is the degree to which faculty and doctoral students work together and truly collaborate. Our faculty regard PhD students as “faculty in training” and, thus, colleagues. This leads to a supportive but also challenging and rewarding environment, both professionally and personally.

The Student Administration Assistant position will function as the Graduate Coordinator for the Michigan Ross Doctoral Studies Program. As such, this position will be responsible for handling the day-to-day support of the PhD program and serve as the primary contact for prospective PhD students, current PhD students, and PhD alumni. In addition, the position will provide administrative support for the Director of PhD and Research Administration including calendar management and PCard reconciliation.

The position will be supervised by the Director of PhD and Research Administration.


General Student Support

  • Answer routine questions from PhD students regarding academics, GSI and GSRA appointments, health insurance, financial aid, as well as University of Michigan, Rackham, and Ross School of Business policies and procedures
  • Organize and distribute e-mail and print communications to PhD students regarding course registration, events, and degree requirements
  • Collect, assemble and distribute welcome information to newly admitted students. Assist in orienting new students to the Ross School of Business.
  • Serve as the  liaison to Ross HR and provide information to assist with the processing of GSI/GSRA Appointments and benefits
  • Write good standing and I-20 letters for current PhD students
  • Process all PhD milestone paperwork including advancement to candidacy, dissertation committee, and proposal defense
  • Assist current PhD students with course registration including issuing permissions
  • Track student degree progress and ensure that students meet all Rackham and Ross degree requirements
  • Maintain accurate student and alumni records
  • Track job placements

Admissions and Recruiting

  • Respond to requests for information from prospective students and maintain the Michigan Ross PhD email account
  • Serve as liaison to the Rackham Graduate School to ensure that the on line application is set up to department requirements
  • Assist area admission committees with processing application including providing summary admission spreadsheets and granting access to MPathway to view and evaluate applications
  • Generate reports using Business Objects and other databases
  • Assist Director with recruiting including planning recruiting events and scheduling trip details
  • Communicate admission results to PhD applicants

Administrative Support

  • Provide general administrative support with program and event planning
  • Order supplies
  • Maintain timely and accurate information on the PhD program’s website
  • Propose improvements to content, structure, and navigation of website
  • Provide general administrative support for director
  • Pcard Reconciliation for Director
  • Schedule appointments for Director
  • Order supplies

Financial Aid

  • Complete Doctoral Studies budget spreadsheet to identify funding sources for all Ross PhD students
  • Post financial aid awards and ensure that awards release properly
  • Provide financial aid information to students
  • Complete all Rackham financial aid nominations
  • Generate financial aid reports
  • Track financial aid expenses
  • Post travel grants and track available balances

Other Duties as Assigned

Required Qualifications*

  • Two year college (Associate’s Degree)
  • Minimum 2 years of experience in (related field, specific field, academic setting, etc.) or equivalent combination of education and related experience required
  • Contributes to a positive work community by approaching work with diversity, equity, and inclusion in mind; treats others with respect, dignity, and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others.
  • Demonstrated event/project management and organizational skills; strong attention to detail
  • Demonstrated ability to manage multiple projects with tight deadlines and consistently meet deadlines
  • Ability to work independently and to exercise initiative
  • Team-oriented, flexible and customer-service oriented manner
  • Proven ability to successfully interact with a diverse group of people
  • Excellent communication skills,
  • Proficiency in MS Office applications (Word, Excel, PowerPoint) and database applications, i.e. PeopleSoft (or comparable system) including data entry and report-writing

Desired Qualifications*

  • Four year college (Bachelor’s Degree)

Additional Information

Physical Demands/Work Environment 

  • The person in this position routinely communicates with students about financial aid, programs, events, activities, etc.
  • The person in this position occasionally presents information at events
  • The person in this position occasionally moves through the facility to attend meetings/events and access files or information

Michigan Ross values a culture of diversity, equity, and inclusion.  We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.

The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.