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Job Summary

The General Services Department is seeking a student to assist in the parking and mail distribution service areas. 

Responsibilities*

  • Provide exceptional communication and customer service.
  • Greet customers, guests, faculty, staff and students at the counter.
  • Answer phones and route calls appropriately.
  • Distribute parking permits via University System.
  • Sort / deliver mail / packages.
  • Answer inquiries related to facility-related issues and concerns.
  • Support management in ensuring that customer’s requests are handled in a timely manner.
  • Demonstrate teamwork and professionalism with co-workers. 
  • Provide administrative support for the office, including, but not limited to: filing, copying, faxing, and creating professional documents in Microsoft Word, Excel, and Power Point.
  • Other duties as assigned.

Required Qualifications*

  • Excellent verbal and written communications skills.
  • Ability to accurately handle multiple tasks while performing exceptional customer service.
  • Ability to respond professionally with a high degree of empathy and multiple problem-solving strategies if customers are unhappy.
  • Ability to identify high priority concerns and prioritize accordingly to provide a timely resolution.
  • Strong attention to detail and collaborative problem solving skills.
  • Ability and willingness to learn quickly and put to use new skills.
  • Reliable and timely attendance.
  • Considerable experience using a variety of computer applications including Microsoft Office software.
  • Ability to perform a variety of physical activities in extreme weather conditions, including lifting a minimum of 50 pounds, pushing, pulling, climbing, reaching, kneeling, bending, stooping, stretching, reaching, carrying, climbing stairs, etc.
  • High School diploma or equivalent education. 

Desired Qualifications*

  • Knowledge of maintenance, facilities, construction, grounds, and utility terminology.
  • College Work Study preferred.
  • Morning availability preferred; hours of operation M-F 7:30 a.m. – 5:00 p.m.

Additional Information

Temporary - approx. 25 hours per week $10.00 - $11.00 per hour depending on qualifications

Nonexempt 

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.