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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Course Description

The Pediatric Hospitalist and Palliative Care Programs are seeking a well-organized family centered person to support clinicians who provide care to patients with serious conditions and their families. The Palliative Care PSA will support the multi-disciplinary palliative care and chronic, complex care services of the Mott Children's Hospital.  These programs provide an extra layer of support for over 500 children each year by helping to assess and treat symptoms, identify hospital and community resources, coordinate care provided by multiple sub-specialists, and assist families in decision making.  The PSA will support the team members by performing the non-clinical duties necessary in this work, including telephone communication, scheduling, organization and transfer of supportive care materials, and other administrative tasks essential to the care of our patients.


Daily tasks  (40 hours per week, Monday thru Friday).

  • Review phone messages left on the answering machine / triage line and communicate content to appropriate provider
  • Participate in daily palliative care table rounds / generate a to-do list based on the patient-care and perform the associated tasks
  • Participate in weekly outpatient/home visit provider case reviews / generate a to-do list based on the discussion and perform the associated tasks
  • Perform associated tasks following outpatient visits
  • Schedule patient visits in Mi-Chart
  • Phone parents with reminders of clinical visits
  • Organization of medical records / requests for medical records
  • Other tasks assigned

Required Qualifications*

  • High school diploma
  • Excellent communication skills, both verbal and written
  • Ability to work in the University of Michigan electronic medical record (scheduling,  collecting and transfer of clinical, demographic and billing data)
  • Demonstrated ability to work in a team
  • Demonstrated work ethic and reliability
  • Evidence of qualifications is provided by previous employment, references and performance evaluations 

Associate Level:

  • 2 years’ experience in health care (office assistant, medical assistant, related jobs)

Intermediate Level:

  • 3 years’ experience in health care (office assistant, medical assistant, related jobs)

Desired Qualifications*

  • Pediatric clinical experience
  • Added training and education in a health related field.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.