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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Associate Director of Housing and Guest Services is responsible for growing and expanding a dynamic residential living-learning community program and guest services with well-trained staff who are dedicated to student engagement, learning and principled community. The Associate Director provides support for on-campus housing, facilities management and conferences/guest services to help cultivate a positive residential environment that promotes student involvement, learning, and personal development.

The Associate Director will be expected to work with colleagues to support a residential engagement model grounded in Ernest Boyer’s Principles of Community that reinforces UM-Flint’s commitment to diversity and inclusion. The Associate Director will coordinate policies, standards, and goals for the department which are consistent with the mission and goals of the University and the Division of Student Affairs. The Associate Director represents the department through service on University and student committees.

The University of Michigan-Flint affirms its commitment to being an engaged, culturally inclusive campus. As we seek to embody the rich diversity of the human community, we commit ourselves to the full participation of persons who represent the breadth of human difference. The university encourages candidates from historically underrepresented groups to apply and we are seeking candidates from a diverse background to lead the program during a transformative time. The University of Michigan-Flint is an Equal Opportunity Employer. 

 

Responsibilities*

Job Function/Duties:

Housing Management

  • Selects, trains, supervises, evaluates, and encourages developmental opportunities and growth for one (1) full-time Housing Coordinator
  • Directly oversees the occupancy management within the housing community comprised of approximately 700 student and conference beds including assignments, room changes, annual opening and closing
  • Creates and implements policies related to housing management that comply with best practices, university policies and the law
  • Ensures resident conflicts and complaints are resolved in a professional and timely manner including proper documentation, follow-up and resolution
  • Responsible for creating ongoing housing reports including forecasting and increasing occupancy
  • Oversees the 24/7 operation of the front desk in each residence hall including, mail management, key safety, and door and building security systems
  • Selects, trains, supervises and evaluates approximately 25 front desk assistants
  • Collaborates with the Office of Undergraduate and Graduate Admissions in support of all recruitment activities
  • Collaborates with Orientation in support of transitioning new students to on-campus housing
  • Implements and maintains the Adirondack housing system
  • Collaborates with the Associate Director of Residential Life to create a vibrant on-campus living experience through partnership and programming
  • Serves on various occupancy related committees including, but not limited to, the Move-In Committee and Enrollment Management Team
  • Engage with students educating, explaining, interpreting, and reinforcing policies as listed in the Student Code of Conduct, housing contract and Community Living Guide. 

Conferences & Guest Services

  • Oversees recruiting, booking, contracting, cancellation, and invoicing for all conference and guests
  • Plans and coordinates all activities related to check-in and checkout of conferences and guest services including keys, documentation, room preparation and checkout cleaning.
  • Obtains room requests, reserves spaces and sends confirmations to clients
  • Determines participant counts and accordingly assigns appropriate spaces
  • Ensures conferences are in compliances with the expectations of UM-Flint for proper training and notification protocols
  • Assists with training client live-in staff to ensure policy and procedure compliance
  • Maintains high-level of professionalism and competence when dealing with clients
  • Obtains client feedback and makes appropriate changes for improvements
  • Resolves booking conflicts, maintenance issues and other customer service matters in a timely and accurate fashion
  • Addresses new requests of clients before and throughout conference stay.
  • Ensures invoicing complies with related business practices at UM-Flint.
  • Responds to client calls and e-mails within 24 hours
  • Collaborates with Event & Building Services on recruiting and securing new clients
  • Collaborates with on-campus and off-campus partners including, but not limited to, the Flint Chamber of Commerce and the Downtown Development Association
  • Oversees Minors on Campus Training for staff

Facilities Management

  • Oversees all areas associated with the facility needs of two residence halls
  • Meets biweekly with Facilities and Custodial supervisors to create strong communication systems that address facilities related items
  • Oversees all residential work orders and ensures timely resolution. Ensures resident complaints are resolved in a professional and timely manner including proper documentation, follow-up and resolution
  • Acts as a liaison between Facilities staff and students and communicate major repairs in a timely fashion
  • Works with the Administrative Assistant to ensure facilities related costs are properly billed and reconciled. Resolves facilities budget discrepancies
  • Coordinates the health and safety inspections for all residential spaces two times a semester
  • Collaborates with Environmental Health and Safety and the Department of Public Safety on executing proper fire alarm, severe weather drill procedures and secure in place drills
  • Oversees the furniture replacement and deferred maintenance plan
  • Serves on various facilities related committees, including but not limited to, All-Hazards Planning Team. 

Administrative

  • Indirectly supervises the Area Coordinator and Resident Advisors on matters related to Housing, Facilities and Conference Services
  • Provides resources and referrals for students and family members
  • Effectively communicates with students, parents, administrators, faculty, and outside constituents
  • Responds to requests and inquiries from University personnel, students, and parents and make appropriate referrals of inquiries to upper-level personnel
  • Assists with department assessment
  • Represents the Office of Housing and Residential Life on appropriate university committees, meetings, and events.
  • Communicates and promotes University policy and procedures including residence hall policies.
  • Meets regularly with supervisor and attends staff meetings.
  • Participates in departmental and university-wide committees,
  • Prepares periodic and annual reports.
  • Serves as a mandatory reporter (Clery Act) and responsible employee (Title IX) and immediately report related incidents according to federal mandates and university policies.
  • Provides 24 hour on-call senior level response coverage on a rotating basis. 
  • Works evenings, weekends and holidays as needed.
  • Other duties as assigned.

Required Qualifications*

  • Master’s degree required.
  • 5 years of professional experience working in residential life and/or housing.
  • Demonstrated supervisory experience and the ability to motivate and lead a team.
  • Demonstrated experience working with conference programs.
  • Demonstrated understanding of student development issues in a post-secondary environment.
  • Proven strong communication skills.
  • Must reside or relocate to close proximity to the campus for the benefit of emergency response.

Additional Information

This position requires a flexible schedule with an occasionally heavy load of evening and weekend commitments and 24/7 responses to crises, while maintaining a visible and predictable presence in the main office during a significant portion of the business hours. The successful candidate needs to regularly walk through all residential facilities for visibility to students and in order to hold professional staff accountable for quality of residential community atmosphere and facility upkeep at all times of the day and night.  While performing the duties of this position, the employee may be required to access all floors and public areas of the residence halls. Reasons for floor access may include but are not limited to facility and safety inspections, emergency response, student policy violations and safety concerns, staff member observation, and availability and outreach to residents. In instances of emergencies, the Associate Director must be able to respond in a timely manner appropriate to the situation. 

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Selection Process

Interested individuals are encouraged to apply early or as soon as possible. This position is scheduled to be posted for 90 days however, after the minimum 7 day posting period, we reserve the right to close the posting if the number of applicants is sufficient.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.