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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position, include your salary requirements, and outline skills and experience that directly relate to this position.

Job Summary

The Stephen M. Ross School of Business at the University of Michigan is a diverse learning community grounded in the principle that business can be an extraordinary vehicle for positive change in today's dynamic global economy. The Ross School of Business mission is to develop leaders who make a positive difference in the world. Through thought and action, members of the Ross community drive change and innovation that improves business and society.

Ross is consistently ranked among the world's leading business schools. Academic degree programs include the BBA, MBA, Part-time MBA (Evening and Weekend formats), Executive MBA, Global MBA, Master of Accounting, Master of Supply Chain Management, Master of Management, and PhD. In addition, the school delivers open-enrollment and custom executive education programs targeting general management, leadership development, and strategic human resource management.

About the Department
Global Initiatives at Ross works to sustain and grow the school's international engagement at all levels to better meet the mission to develop leaders who make a positive difference in the world. The Global Initiatives team is led by the Executive Director of the Office of Strategy and Academic Innovation and the Managing Director of Global Initiatives. Global Initiatives includes India Initiatives and China Initiatives, dedicated to building the school’s presence in these markets; as well as the Global Initiatives Student Experience team, who manage the education abroad opportunities for Ross.

This position manages marketing and communications for the Office of Global Initiatives, leads the unit’s effort around technology solutions, and manages reporting on international activities.


Marketing & Communications

  • In conjunction with the Managing Director and the Director of Global Student Experience, develop and execute strategic marketing campaigns to inform faculty, students, and the wider U-M community about Global Student Experience opportunities.
  • Create presentations, high-quality print materials, digital brochures/posters.
  • Conduct informational meetings with education abroad influencers (academic advisors, faculty, etc.) across campus as needed.
  • Oversee and maintain the layout, overall appearance, and content development of the Global Student Experiences website as well as the China and India Initiatives websites.
  • Coordinate select Ross and UM community engagement events, such as the Ross Global Opportunities Fair.
  • Manage social media presence, increase engagement, and develop regular creative content for Global Initiatives social media sites.
  • Collaborate with the Ross Marketing and Communications team.
  • Contribute to our positive and inclusive work community by building trusting partnerships across the school, continually learning, creating impactful experiences, and working with a sense of ownership for outcomes.  Approaches this work with a commitment to diversity, equity, and inclusion in mind; treating others with respect, dignity, and in a manner where individuals feel they belong; listens, values feedback, and learns from the perspectives of others.

Technology & Data Management

  • Drive the organization and implementation of a CRM system for Global Initiatives.
  • Oversee content on M-Compass, the University’s study abroad application data system, including working with the Global Student Experience team to update program information on brochures; serve as project manager and lead editor for all Global Initiatives M-Compass program brochures.
  • Manage all features of M-Compass administration and be the resident M-Compass expert.
  • Reevaluate and innovate M-Compass application questionnaires, instructions, materials, and processes on a yearly basis.
  • Run student data queries, report, and analyze data on a weekly basis.
  • Assist other M-Compass users within the department; establish and update the Global Initiatives Instructional Handbook for current and future users
  • Coordinate application processes, including downloading and formatting student applicant data from M-Compass and the M-Pathways student information database; develop and implement process improvement strategies.


  • Create high-quality presentation materials and reports for various audiences about Global Initiatives.
  • Compose an annual Global Initiatives report for the Ross/U-M community and other reports as needed.
  • Track and communicate data on international activities and maintain accurate records and archives.

Program Support

  • As needed, serve as a program lead on international programs.

Required Qualifications*

  • Associate’s degree and minimum of 2 years of relevant experience or equivalent combination of education and experience.
  • Superior interpersonal skills to work with diverse stakeholders.
  • Must be able to communicate effectively, especially in writing.
  • High-level editorial and writing skills.
  • Professional demeanor and customer-service oriented manner.
  • Ability to creatively use technology to achieve objectives.
  • Proven ability to create effective marketing materials and proficiency using social media.
  • Proficiency and knowledge of Google tools, Canvas, and M+Box.
  • High level of proficiency in MS Office applications (Word, Excel, PowerPoint, etc.), website applications.
  • Graphic design skills (InDesign, Photoshop).
  • Ability to learn quickly and adapt to new computer software and technologies is necessary.
  • Experience in creating, maintaining and updating websites.
  • Must be supportive of, and participate in, change initiatives to improve service, efficiencies and/or productivity.
  • Strong organizational skills and attention to detail.
  • Ability to exercise initiative as a critical member of a team and to work independently with high efficiency and productivity.
  • Ability to manage multiple tasks, set priorities, and meet deadlines in a timely manner.
  • Ability to work effectively in a fast-paced, dynamic environment with multiple and sometimes conflicting priorities.
  • Ability to handle sensitive and confidential information.
  • Excellent analytical, problem-solving and decision-making skills.

Desired Qualifications*

  • Bachelor’s degree in relevant field (e.g. Communications)
  • M-Pathways experience and considerable knowledge of university policies and procedures.
  • Experience with Terra Dotta software.

Additional Information

Skills testing may be required.

Physical Demands/Work Environment

  • The person in this position routinely communicates with students, faculty, other departments, and the wider U-M community about programs, events, and activities.
  • The person in this position routinely presents information at events
  • The person in this position occasionally moves through the building to attend meetings/events and access files or information
  • The person in this position routinely moves materials weighing up to 20 pounds throughout the School or to other University venues for presentations or meetings.
  • May require work during early mornings, nights, and/or weekends
  • Able to travel internationally to developing countries.

Michigan Ross values a culture of diversity, equity, and inclusion. We are committed to the development of diverse and culturally intelligent staff who thrive and contribute to a positive and inclusive environment.

The statements included in this description are intended to reflect the general nature and level of work assigned to this classification and should not be interpreted as all-inclusive.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.