As a member of the Office of the Registrar’s leadership team, the Associate Registrar for Student Services will assist with the development, maintenance and assessment of student services for a diverse student population; evaluate and reimagine the effectiveness of functional operations; recommend and lead workflow and process changes. The Associate Registrar is responsible for the oversight of staff in assigned areas, including hiring, training, evaluation, coaching, and professional development. This position reports to the Assistant Vice Provost for Enrollment Planning and Technology.
- Manages daily operations including supervision and direction of the Records and Enrollment; Transcripts, Certification and Diploma; and Student Services units of the Office of the Registrar. Sets priorities of staff workload as competing customers, tasks, projects and processes arise. Provides development opportunities and assures exemplary customer service across all areas
- Provides oversight to the Student Services Center for the delivery of front-line Registrar student services. Partners with Office of Enrollment Management (OEM) leadership and the Associate Director for Advising and Eligibility in the Office of Financial Aid in visioning, goal-setting, and execution of the delivery of primary (basic) financial aid services. Creates an environment of exceptional service, innovation and creativity, and fiscal responsibility while remaining in compliance with Federal, State and U-M policies and/or procedures. Manages cross-training of student-services staff to ensure continuity of operations during all transitional periods and effective service from the Student Services Center.
- Ensures effective and efficient use of information systems. Maintains knowledge of current and new emerging technologies. Makes recommendations on how best to utilize information systems to support student-services operations. Fosters continuous process improvement through operational efficiency and customer-focused operations.
- Identifies and communicates relevant and important information, issues, clarifications, updates and changes within and external to the Office of the Registrar as appropriate. Assists in the interpretation of academic regulations and ensure that proper University academic record policies and procedures are understood and followed by all constituents. Serves as academic records resource and responds to inquiries and concerns from staff, faculty students, alumni, parents and others related to: enrollment, academic record keeping, grade processing, transcripts, enrollment and degree certification, diploma management, degree conferral, Veterans’ administration benefits and other assigned areas. Advises the Office of the Registrar on best practices in policy, procedure and administrative computing use while maintaining and improving University functions.
- Leads and participates in a multitude of short-term and long-term projects intended to enhance and improve processes used throughout the Office of the Registrar, the larger OEM organization and the University to serve our students, faculty, staff, alumni, government agencies.
- Partners with Information and Technology Services (ITS) to resolve Student Information System issues related to help desk incidents, systems upgrades, enhancements and troubleshooting. Assists ITS with defining requirements, testing, communication plans and training for major and minor system implementations.
- Acts as liaison for commencement exceptions and retroactive withdrawals between the Office of the Registrar and Schools/Colleges. Serves as liaison for Honors Convocation activities between the Office of the Registrar, Schools/Colleges, University and Development Events Office, and the Office of the Provost – including identification of recipients, notification to students, quality assurance and reporting.
- Collaborates with unit leadership team and OEM Marking and Communications team to update and improve web presence for the Office of the Registrar.
- Oversees the testing and submission of various data and reporting requirements including but not limited to necessary updates for AMCAS and LSAC, interaction with Big Ten colleagues on CourseShare and other conference initiatives, and data submission requirements for the State of Michigan Center for Educational Performance and Information.
- Directs and coordinates processes related to the creation, maintenance and archiving of student academic records. Assures that timely procedures related to the functions and activities performed are maintained in all assigned areas. Coordinates practices required to maintain the security of academic record information. Plans and directs training programs for personnel in the Office of the Registrar and throughout the University community regarding FERPA and state law related to the release of information contained within the students’ academic records.
- Represents the Office of the Registrar on OEM and campus-wide initiatives. Participates on behalf of the University in professional groups and conferences such as MACRAO, AACRAO, HEUG and Big Ten.
- Other duties as assigned.
- Bachelor’s degree and five years of progressively responsible experience in an accredited, post-secondary higher education institution.
- Proven ability and aptitude to work with an online student administrative software package such as PeopleSoft.
- At least three years of management/supervisory experience is required.
- Excellent analytical and decision making skills.
- Excellent interpersonal, written and verbal communication skills.
- Demonstrated commitment to diversity and equal opportunity. Ability to work effectively with a broad range of individuals including faculty, staff and students.
- Master’s degree in related field.
- Experience or familiarity with other student service business processes such as student records, registration, student accounts and financial aid.
- Familiarity with the policies and procedures of the University of Michigan or other complex, decentralized higher education organization.
- Demonstrated experience of positive and proactive approaches in identifying problems, creating innovative solutions, managing projects, leading teams through collaboration, and implementing efficiencies and effectiveness using technology.
- Knowledge of FERPA and other state and federal laws related to higher education.
The Office of Enrollment Management (OEM) furthers the mission of the University of Michigan by using a strategic and collaborative approach to recruiting and developing diverse leaders and citizens who challenge the present and enrich the future. OEM carries out this work through four integrated departments that use data and analysis in innovative ways to inform decisions and develop processes that ensure the best possible experience for students, from prospect through graduation. These four departments include the Office of Undergraduate Admissions, Office of Financial Aid, Office of New Student Programs, and Office of the Registrar.
OEM is committed to pursuing deliberate efforts to ensure that our campus is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by building a critical mass of diverse groups on campus including staff, students and creating a vibrant climate of inclusiveness, we can more effectively leverage the resources of diversity to advance our collective capabilities.
For more information about our diversity, equity and inclusion mission visit the Enrollment Management website.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.