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Job Summary

To provide clerical duties and limited patient care in the Interventional Nephrology Unit.  To schedule and arrive patients, assist in coordinating between patient appointments, transportation, housekeeping and other units.  To greet and communicate effectively with all patients and families.  To provide non-medical support to clinical staff, patients and families.

Organizational Relationships:

  • General supervision is received from Clinical Nursing Director and Nursing Supervisor.
  • Functional supervision is received from nursing staff.

Responsibilities*

Clerical Duties:

  • Receive, screen and route telephone calls and messages to nursing staff, physicians and patients.  Routinely check phone messages.
  • Utilize the “transportation tracking” system and notify patients units for each shift of patients as directed by the charge nurse.
  • Call housekeeping to arrange unit cleaning.
  • Contact appropriate departments (security, maintenance, etc.) for issues that arise within the unit.
  • Schedule, arrive/check in and check out patients.
  • Print labels and identification wristbands for patients.
  • Call patients to remind them of upcoming appointments.
  • Obtain medication from pharmacy as directed by nursing staff.
  • Order supplies and medical equipment as directed by leadership.
  • Send and receive items via the tube station.
  • Resolve daily operational problems related to support activities.
  • Maintain patient charts.
  • Create and prepare patient charts for the day with all necessary paperwork, identification wristbands and labels.
  • Image forms into the electronic health record.
  • Greet all patients/visitors and direct them to the appropriate area.
  • Respond to patient/visitor requests and complaints and direct them to the appropriate person.
  • Respond to urgent/emergent requests including contacting appropriate staff and providing non-medical support.
  • Assist Access Coordinators with clerical duties as necessary.
  • Request records for incoming patients from outpatient hemodialysis units.
  • Forward coordination information between dialysis and patient outpatient dialysis units regarding their care, treatment, and accesses.
  • Train and mentor new students and clerks.
  • Operate standard office automation devices such as fax, scanner, printer and copier including responsibility for basic maintenance tasks such as replacing toner and paper (daily) as well as contacting the vendor for service.
  • Obtain outpatient insurance verification, pre-authorizations and communicate with insurance carriers.
  • Coordinate insurance inquiries.
  • Provide coverage for acute dialysis as necessary.
  • Orients new staff members to clerical duties.
  • Maintain scheduling grids for INU, and the dialysis access clinic.
  • Assists with checking in and stocking supplies.
  • Assist with special projects.
  • Other clerical patient care duties assigned by nurse/leadership.

Confidentiality:

  • Maintain patient confidentiality.
  • Maintain confidentiality for staff when taking messages around personal sensitive issues.

    Required Qualifications*

    • A high school graduate or equivalent combination of education and experience.
    • 2-3 years of experience.
    • Clerical experience in a public setting, including coordinating complex tasks and problem solving with limited supervisory direction.
    • Knowledge and ability to use standard business software and computer applications.
    • Willingness to learn and assist staff, patients and families.
    • Able to adapt to a changing environment.
    • Self-motivated with excellent communication skills.

    Desired Qualifications*

    • Knowledge of the University of Michigan Hospitals and Health Centers policies and practices.
    • Previous experience with hospital based computer systems, Epic, Outlook and M-Learning.

    Work Schedule

    40 Hours / Monday – Friday 0730 - 1600

    Background Screening

    Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

    Mission Statement

    Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

    Application Deadline

    Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

    U-M EEO/AA Statement

    The University of Michigan is an equal opportunity/affirmative action employer.