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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan is seeking its first staff ombudsperson to establish the Staff Ombuds Office and serve as a designated neutral or impartial dispute resolution practitioner and provide confidential assistance to staff at the Ann Arbor and Michigan Medicine campus. Serving as a designated neutral third party, the ombudsperson is neither an advocate for any individual staff member nor the organization, but rather is an advocate for fairness, who acts as a source of information and referral, and aids in answering individuals’ questions, and assists in the resolution of concerns and critical situations. In considering any given instance or concern, the point of view of all parties that might be involved are taken into account . This office will supplement, but will not replace, the university’s existing resources for formal conflict resolution. The staff ombudsperson reports directly to Executive Vice President and Chief Financial Officer.

University Human Resources seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning. 

Responsibilities*

Dispute Resolution, Consultation, and Referral

  • Provide impartial and confidential conflict resolution services to staff members at the university who are aggrieved or concerned about an issue.
  • Assist inquirers in obtaining and providing relevant information regarding university policies and procedures, and in clarifying issues and generating options for resolution.
  • Provide inquirers with referrals to other resources, such as Human Resources, Faculty Affairs, the employee assistance program, university counseling services, campus health center, campus safety, and the like.

Policy Analysis and Feedback

  • Serve as a university resource for administrators in formulating or modifying policy and procedures, raising issues that might surface as a result of a gap between the stated goals of the university and actual practice.
  • Act as a liaison between individuals or groups and the university administrative structure, serving as a communicator or informal facilitator, as appropriate, and providing upward feedback.
  • Function as a sensor within the university community to identify problems or trends that affect the entire university or significant parts of the university; if appropriate, recommend creative ways to address these concerns.
  • Provide early warning of new areas of organizational concern, upward feedback, critical analysis of systemic needs for improvement, and make systems change recommendations

University Community Outreach and Education

  • The ombudsperson is responsible for ongoing education and communication about the office’s role to all potential inquirers as well as to university leadership.

Required Qualifications*

  • Bachelor’s Degree required. An advanced degree preferred.
  • A minimum of seven years related experience.
  • An understanding of diverse cultures and backgrounds.
  • Demonstrated excellence in formal and interpersonal communication.
  • Position requires exercising considerable respect, initiative, independent judgment, diplomacy, and a positive service-oriented attitude and assisting people calmly in stressful situations and matters of a sensitive and confidential nature. Ability to respond with appropriate urgency to situations that arise and solve problems proactively and efficiently.
  • Ability to exercise a high-level of initiative, discretion and judgment regarding sensitive and confidential matters. Experience facilitating the resolution of conflict.
  • A proven track record of acting with integrity.
  • Ability to partner with other university resources to establish and manage the staff ombuds program.
  • The incumbent must either be, or be willing to be, an active member of professional associations, in order to stay on the leading edge of critical ombuds‘ issues such as confidentiality and privilege.

Desired Qualifications*

  • Experience working at a large academic research university..
  • Previous ombuds experience.
  • Certification from the International Ombudsman Association – attained or in process.
  • Knowledge of U-M policies and procedures.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.