The University of Michigan-Dearborn (UM-Dearborn) is one of the three campuses of the University of Michigan system. UM-Dearborn is a comprehensive university offering high-quality undergraduate, graduate, professional, and continuing education to residents of southeastern Michigan, and currently enrolls over 9,000 students. UM-Dearborn is located 10 miles west of downtown Detroit and 35 miles east of Ann Arbor. The campus is strategically located on 200 suburban acres of the original Henry Ford Estate in the Greater Detroit Metropolitan Region.
The Information Technology Services (ITS) organization at the University of Michigan-Dearborn has an exciting opportunity for a Business Applications Manager. Reporting to the UM-Dearborn Chief Information Officer, this position will supervise a staff of six developers and collaborate closely with customers to support enterprise applications for the institution. These applications include the Banner student information system, by far the largest application, and dozens of other systems with a smaller footprint. This position is also a key partner for the UM-Dearborn Salesforce / TargetX / Marketing Cloud CRM implementation.
The Business Applications Manager is part of a high-performing and innovative department responsible for supporting the information technology needs of our entire community, including students, faculty, and staff. ITS supports software applications, voice, network and server infrastructure, computer labs, service desk, printing, audiovisual equipment, and endpoint support. Other key information technology components, such as the human resources and financial management systems, as well as email/calendaring and collaboration software, are provided by the University of Michigan-Ann Arbor via a strong partnership between the campuses.
The successful candidate will be a vital contributor to the strategic direction of ITS and the institution. The candidate will be passionate about customer service and have a strategic, big-picture perspective. The candidate will have a background in application development or product management and will effectively manage staff and maintain key partnerships to ensure that solutions are delivered efficiently and on-time. The candidate will utilize leadership, knowledge, and strategic thinking skills to contribute to strategic planning efforts. The candidate will collaborate across the institution to establish operational priorities for the team in the context of the larger picture of organizational goals and strategy.
Oversee a high performing team of application developers. Hire, train, and mentor staff and provide accurate, specific, and timely feedback. Identify training and share knowledge and expertise resulting in a staff that has a clear understanding of expectations and performance. Provide team with recognition for contributions and opportunities for skill and career growth. Establish and/or reinforce a strong customer service team ethic. Stay current with relevant advances in relevant technologies, and develop a comprehensive understanding of applications.
Working with customers to understand their needs and timelines, manage the day-to-day operations of the team and the performance and functionality of business applications to meet or exceed customer expectations and satisfy the institution’s strategic needs. Demonstrate creativity and a deep understanding of institutional needs, goals, and business processes to find the right solutions. Collaborate with customers, team members, and vendors to understand and implement application and process improvement opportunities. Ensure security and confidentiality of data and systems.
Build and maintain campus customer relationships through active listening and frequent communication with customers. Understand institutional and divisional priorities and needs across administrative units, colleges, and departments to establish a strategic roadmap for enhancements, product and service development, and product adoption. Partner with governance and stakeholders across the organization to establish priorities for development and implementation and set strategic direction for applications. Strive to serve the highest needs of the institution.
Prioritize and manage the execution of the resources to projects. Collaborate with customers and other stakeholders to define scope, develop implementation plans and timelines of projects, communicate with management and project teams, and meet timelines and quality expectations.
Provide leadership in problem solving and accountability when developing and approving staffing plans, timelines, and budgets to result in effective fiscal planning and the appropriate use of funds and resources.
Bachelor’s degree in in a related field and/or equivalent combination of education, certification and experience.
Minimum of 5-7 years of experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully: install, configure, develop, maintain, and support enterprise-wide business applications; apply and provide technical direction and leadership; comprehend and integrate projects involving multiple technologies and business areas into overall department direction.
Demonstrated excellence in collaborating with customers in a client-focused environment; knowledge of process improvement and project management.
Ability to lead and work effectively with members of a technical team and interdependent teams such as infrastructure, service desk and operations, etc.
Ability to instill and reinforce a strong customer service ethic in the team; demonstrated skills in project management, negotiation, and conflict resolution.
Demonstrated proficiency with database applications and collaborative tools. Demonstrated ability to learn new software quickly. The team supports both Linux / Oracle and Windows applications.
Experience with the software development lifecycle including requirements, design, testing, implementation, continuous improvement, and disaster recovery and backup.
Experience with development and implementation of strategic plans for enterprise level applications.
Demonstrated ability to understand technical information and communicate it to others using clear, concise, and user-friendly language.
Core competencies for this position include building relationships, communication, professional development, creating problem solving / strategic thinking, and leadership / achievement orientation.
Masters degree in engineering, computer science, information systems, business, or related discipline
Supervisory experience that includes functional and administrative supervision of staff at all levels from diverse backgrounds, recruiting, mentoring, career development, resource planning and scheduling, performance management, and team building
Experience in higher education
Experience with Banner
Experience with Salesforce
Experience with agile or kanban methodologies
Experience with cloud hosting / moving applications to cloud hosting
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.