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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Basic Function and Responsibility:

Responsible for enabling and achieving strategic and operational health system clinical objectives within a vibrant surgical department in a large university-based academic medical center using the utmost in integrity, ethics and professionalism. Provide high-level administrative, financial, and operational oversight of Otolaryngology ACUs while ensuring high-quality patient care and guidance in keeping with University of Michigan Medical Group goals and objectives, and the Michigan Medicine mission. In addition to oversight of Otolaryngology ACUs, serve as the primary liaison for Otolaryngology activity at various Health Centers by recommending the strategic direction and executing the necessary operational changes. Responsible (directly or indirectly) for all subordinate staff activities related to human resource management (hiring, promotion, salary changes, performance coaching, disciplinary actions, training and development, ensuring consistent application of organizational policies, etc.); ensure measurable impact on operational effectiveness, attainment of department/unit objectives, service to customers and attainment of clinical research goals. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests. This position reports to the Chief Department Administrator in Otolaryngology and an Associate Chief Operating Offer in University of Michigan Medical Group.


In conjunction with various Department and UMMG leaders, plan, manage, and oversee administrative, financial, and operational clinic activities, with general authority to approve business transactions to coordinate the delivery of patient care.  Provide mentorship and collaboration for administrative leaders.  Enable continuity and collective effectiveness of clinical operations. Prepare, recommend and implement objectives, strategies and tactics to meet Health System and Department goals.  

This position has administrative and operational oversight for multiple Ambulatory Care Units (ACU) collectively representing in excess of 100,000 patient visits per year. The Clinical Administrator is a close consultant and collaborative resource for other ACUs with Otolaryngology services, including operating rooms where the volume of surgeries performed exceed more than 7,500 cases annually.

Key responsibilities in this role include:
• Hire, train, mentor and supervise clinic operations leadership. 
• Develop and implement operational policies, procedures, and guidelines for the staff in areas of responsibility
• Actively promote team-based workplace environments in support of University, Health System and departmental values
• Engage colleagues, leadership and staff to continuously improve employee engagement, retention and satisfaction
• Routine and ad hoc reporting and analysis as required by the department, University of Michigan Medical Group (UMMG) or Health System Finance to support data-driven decision-making 
• Manage expenses and revenue cycle operations for continuous improvement 
• Provide overall management of major moves, renovations, and relocations by working with other professionals to develop the detailed plan and ensure the plan is executed appropriately 
• Develop and apply a working knowledge of electronic medical record applications and workflows, documentation requirements and UMMG and hospital revenue cycle systems and reports
• Lead programmatic initiatives and other clinical projects 
• Identify and resolve daily and long-range operational problems including patient flow, throughput, clinic scheduling and staffing in collaboration with the local ACU leaders 
• Ensure administrative and non-value-added workload is minimized for all stakeholders 
• Facilitate operations to exceed patient expectations with respect to access, quality and cost
• Assist in optimization of clinic and operating room resource allocation 
• Employ contemporary management practices such as LEAN and Service Excellence in support of continuous improvement activity
• Attend and participate in various department and UMMG meetings 
• Perform other duties as assigned

Supervision Received:
Direct supervision is received from the Chief Department Administrator with a dual reporting line to the Ambulatory Care Associate Chief Operating Officer. The Clinical Administrator will routinely respond independently to Medical Director, Chair and other key stakeholders.

Supervision Exercised:
Administrative and functional supervision is exercised over clinic managers and over professional/administrative staff in designated areas.


Required Qualifications*

  • Bachelor’s degree in healthcare administration or related field
  • 3 to 5 years of progressively responsible operational leadership experience in a healthcare setting
  • Demonstrated ability to build successful relationships in a matrix organization
  • Excellent communication and interpersonal skills
  • Demonstrated ability to collect, analyze and report complex data to support decision-making
  • Ability to adapt and be flexible in a fast-paced, complex, changing environment
  • Demonstrated Leadership/achievement orientation – hold self and others accountable to meet objectives and accomplish desired outcomes

Desired Qualifications*

Demonstrated ability to build, implement and maintain productive and engaged teams and work processes
Master’s degree in healthcare, public health or related field
Command of Service Excellence and LEAN principles

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.