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Job Summary

The Brighton Center for Specialty Care is the newest University of Michigan Ambulatory Care facility dedicated to providing high quality health care services for adults and children. The brand new 2-story facility is located at 7500 Challis in Brighton, MI. We are actively seeking compassionate, enthusiastic, and patient-focused individuals who will share in the goal of crafting the ideal experience for our patients, families and employees.

 

Why work for Michigan Medicine?

You will play an integral role within our institution, and are important to providing the highest quality service to patients and their loved ones. We are eager to assist you in becoming a well-rounded employee and individual, and to help you advance in your career. Don’t hesitate – join our team today, and help us provide remarkable assistance our patients in the Brighton area.

 

What perks and benefits can you look forward to?

  • Excellent medical, dental and vision coverage
  • 2:1 Match on retirement savings
  • 75% Tuition Reimbursement
  • Generous Paid Time Off (PTO) and Paid Holidays
  • Management that provides quality training and direction

Responsibilities*

As a Medical Records Specialist, you will primarily be responsible for retrieving, organizing, and maintaining patients’ health information. While obtaining medical records will be your primary assignment, we will cross train you on all office duties to meet the needs of the facility. In this role you will be responsible for:

  • Providing information, services, and support to referring physicians, consumers, UMHS staff and faculty, and other healthcare professionals via multimedia communication channels
  • Retrieving, reviewing, and auditing medical record intake for accuracy and completeness
  • Accurately and efficiently imaging all medical records and other documents received
  • Requesting outside records, processing records in time for future appointments, and ensuring medical records are scanned properly and promptly upon receipt
  • Responding to requests for medical records from internal faculty and external referring physicians, processing patient letters, and answering inquiry phone calls
  • Retrieving patient schedules from the system; distributing reports/tests to physicians and nurses
  • Documenting all requests and inquiries according to department standards
  • Communicating/collaborating with internal and external customers to ensure an integrated approach to service
  • Utilizing superior telephone technique, customer service etiquette, service recovery, and e-mail/web communication skills to meet the individual needs of our customers

Required Qualifications*

  • High school diploma or an equivalent combination of education and experience.
  • Proficiency with email, internet, and Microsoft Office products
  • Basic medical terminology competency
  • Demonstrated friendly, warm, and articulate telephone manner with a clear, well-modulated speaking voice
  • Strong interpersonal, written and verbal communication skills
  • Strong organizational and prioritization skills
  • Ability to work in a fast-paced, time-sensitive environment, while maintaining a high level of accuracy
  • Demonstrated ability to work well under pressure and meet deadlines 
  • Demonstrated strong problem-solving skills

Desired Qualifications*

  • Demonstrated call quality and customer service delivery excellence
  • Proficiency with MiChart, LifeImage, Prosolve, Syngo Dynamics and Microsoft Excel / Outlook
  • Previous experience working with clinical staff (nurses, mid-level providers, and physicians)
  • Knowledge of University policies and procedures
  • Previous experience requesting and uploading medical record.

Work Schedule

This is a full-time position, working Monday through Friday. Typical hours are from 8:00AM-5:00PM. The hours depend on the clinic operation hours.

Additional Information

As part of the orientation training process, your training will be held at multiple locations during your first few months of the employment.

 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on you upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together improve our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.