The University of Michigan Shared Services Center (U-M SSC) is a customer service organization where the employees are passionate about providing a high quality customer service experience to the university community. The SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology.
Reporting to the Accounts Payable Non-PO Supervisor, each Accounts Payable Processing Specialist serves as a critical member of the Accounts Payable Processing Team. This position specifically will be tasked with processing work within Accounts Payable. This role is responsible for processing transactions for electronically submitted invoices (eSettlement, EDI, ePay), Stored Value Card loads, handling customer voucher disputes and modifications, and statement related escalations. Each associate is responsible for processing accounts payable transactions received by the SSC and completing all associated tasks. The Accounts Payable Processing Associate will work collaboratively with their fellow associates and the Senior Associates.
- Review customer requests and process necessary transactions
- Process purchase order, non-purchase order, credits, and electronic payment transactions to maintain service level agreement
- Maintain current processing knowledge of purchase order, non-purchase order, and electronic invoicing transactions
- Investigate transactions that do not match the purchase order/receipt or other documentation provided.
- Assist in maintaining service level agreements across bo the non-purchase or and purchase order AP teams
- Coordinate with business partners to resolve discrepancies
- Identify process improvement opportunities through the LEAN process including huddles
- Back up for other AP processes.
- Other duties as assigned
- High School Diploma
- 1-2 Years transactional accounts payable experience
- 2 years experience in a professional office setting
- Knowledge of and adhere to University of Michigan policies and procedures
- Problem solving skills
- Proven ability to deliver excellent customer service
- Proven ability to work efficiently and effectively delivering high level work output
- Effective written and verbal communication skills
- Demonstrated history of building relationships in the workplace
- Attention to detail
- Demonstrated ability to work independently and collaboratively as a member of a team
- Strong computer skills with Microsoft Office and Google Suites.
- Proven ability to navigate and communicate complex Accounts Payable inquiries and transactions.
- Ability to identify, make recommendations, and improve business processes.
- Proven ability to manage multiple responsibilities in a timely manner
- Cross-functional Accounts Payable transactional knowledge
- Experience in a Shared Services organization
- Finance experience in a higher education setting
- Knowledge of MPathways/PeopleSoft and case management system (or similar Enterprise Resource Planning (ERP) system)
- Familiarity with administrative processes, procedures, and systems i Michigan
Organizational Core Competencies and Skills:
- Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture.
- Building Relationships/Interpersonal Skills - Values organizational diversity, treats others with respect, and promotes cooperation.
- Creative Problem Solving/Strategic Thinking - Develops and creates ideas, processes, and approaches focused on the future.
- Communication - Demonstrates excellent communication skills to those at all levels throughout the University.
- Development of Self and Others - Seeks opportunities to learn and develop themselves and others by setting developmental goals and seeking performance feedback.
- Flexibility/Adaptability to Change - Responds positively to and champions change to others.
- Leadership/Achievement Orientation - Holds self-accountable for meeting established objectives and successfully accomplishing desired outcomes.
- Quality Service - Strives to meet the expectations of internal and external customers, firmly establishing a service first culture.
The University of Michigan, with an operating budget of over $7 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.SSC.UMICH.edu.
We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.
The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.