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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Applications will be reviewed on a rolling basis as they are received.

Job Summary

The University of Michigan Library is one of the world's largest academic research libraries and serves a vibrant university community that is home to 19 schools and colleges, 100 top ten graduate programs, and annual research expenditures approaching $1.5 billion a year. To enable the university's world­changing work and to serve the public good, the library collects, preserves, and shares the scholarly and cultural record in all existing and emerging forms, and leads the reinvention of the academic research library in the digital age.

The library seeks a talented and service-oriented individual to serve as the end user computing service manager within the Library Operations division. The successful candidate will help lead a refocused effort to stabilize and provide ongoing sustainable support of public and staff end user computing across the library. This position will partner with library teams in Operations and Library Information Technology (LIT,) computing service owners and stakeholders throughout the library and across campus.  This person will collaborate wth Information Technology Services (ITS), the library’s primary service provider of end user computing needs, to deliver comprehensive end user computing support to the library.

The position will reside within the Operations User Services department and will connect and coordinate all end-user computing budgeting, refresh, and logistics under a common umbrella, with Operations providing front-facing support and consultation for day-to-day needs; Library Information Technology providing technical coordination, planning, refresh, policy, and administrative/logistical support; and ITS providing technology infrastructure services, equipment management, inventory, troubleshooting, and break/fix services. This is an opportunity to join a skilled and forward thinking service organization to help provide quality end user computing in support of the core mission of the University of Michigan Library.

The library is committed to recruiting and retaining a diverse workforce and encourages all employees to fully incorporate their diverse backgrounds, skills, and life experiences into their work and towards the fulfillment of the library's mission.

Note: This position will be a full-time, two-year term appointment with the possibility of renewal.

Responsibilities*

Under the direction of the User Services and Operations Outreach Manager and in collaboration with the leadership of Operations and LIT, the successful candidate will assume responsibilities in these areas at a level based on their experience and qualifications:

Service Coordination

  • Partner with service owners throughout the library on planning, operation, and oversight of computing and AV in library spaces

  • Provide front-line customer service regarding technology and AV support in library spaces, including event spaces, meeting rooms, specialized instruction labs

  • Coordinate technical aspects of service needs across staff and public computing and AV systems for the library

  • Provide regular advocacy to ITS service providers and other vendors, including needs, gaps or changes in service, new functionality requirements, etc

  • Act as a primary liaison and communication point to ITS service providers and other vendors who fulfill technical support, imaging, infrastructure, installation, purchasing, etc. for library end-user computing and AV systems

  • Communicate to library staff any changes in service, technology, or functionality that may impact their use of end user computing resources

  • Provide in-person training for library staff and create training documentation and material

Technical Consulting / Expertise

  • Consult on and recommend design principles, plans, and functional requirements for computing and AV systems in public spaces, meetings rooms, staff work spaces, and other end-user computing environments

  • Research and recommend specifications and solutions for equipment, technical configuration, integration, ergonomics, etc based on stated needs

  • Recommend and liaise with appropriate ITS service providers and vendors for stated needs

  • Monitor and implement policies and guidelines related to purchasing and standard specifications; recommend updates and changes to policies as needed

Staffing

  • Coordinate end user computing-related work of other technical staff who provide computing and systems support, but no direct supervisory expectations

Required Qualifications*

  • Bachelor’s degree and a minimum of 3 years experience relevant to position responsibilities

  • Strong service background with an emphasis on working as part of a team

  • Understands and values diversity and the importance of inclusion as demonstrated through a commitment to apply and incorporate the differences, complexities, and opportunities that diversity brings to an organization

  • Demonstrated understanding of the role and potential of technology as part of the library’s mission

  • Excellent communication and interpersonal skills

  • Knowledge of technology trends in academic or research environments, and enthusiasm to learn and adapt as new technologies and requirements emerge

  • Ability to work accurately, efficiently, and dependably with minimal supervision

Desired Qualifications*

  • Experience planning, delivering, and maintaining a portfolio of end user computing services in an academic or research environment

Additional Information

Final salary will be commensurate with experience and qualifications of the successful candidate.

The University of Michigan offers a comprehensive benefits package including generous time off (24 vacation days per year, and 15 sick leave a year), matched retirement contributions with immediate vesting, professional development opportunities and more.  TIAA-CREF and Fidelity Investments’ retirement options available.

The U-M Library is committed to diversity in the work environment and embraces difference as strength. If you are interested in this opportunity, we want to hear from you.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.