Provide exception customer service in an ambulatory setting by facilitating business processes: Work insurance and billing work cues, insurance verification, obtain authorizations for surgeries and certain office visits, answer insurance and billing questions, assist with month end reports, cash reconciliation and back up support to the patient account representative. In addition, offer 20 hours of support to the call center and other business operations.
High School diploma or GED. 2-3 years of experience. Demonstrated record of excellent attendance. Demonstrated active listening, written verbal and information technology skills. Exceptional interpersonal skills and ability to work within a team setting. Communicates effectively.
Solid understanding of computers, email and Microsoft Office applications. Experience in an outpatient clinic setting. Exhibits a professional and positive image when interacting with patients, faculty and staff. Able to handle multiple responsibilities in a fast paced environment. Good organizational and prioritization skills. Ability to work independently as well as a contributing team member. Basic medical terminology (may be tested). Previous cashiering or patient account representative experience. Previous experience in an ambulatory care clinical setting. Experience working within a large, complex health care center. Call Center or clerical experience with general office practices preferred. Knowledge of University policies and procedures.
Shift/Days: Days; Monday - Friday, some Saturdays 8:00 AM – 12:00 PM
University of Michigan Health System conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
The University of Michigan Health System improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.