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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.


Duties include provide complex clerical support to a fast-pace dental practice; answer telephones; triage calls and messages; Serve as the referral/authorization coordinator or scheduler (typical callers are referring physicians, dentists and patients). This individual must have the ability to explain information clearly to patients, dentists, students and staff regarding procedure codes and insurance inquiries. Coordinate or schedule patients. Maintain and update schedules based on change in availability of dental and other professional staff. Collect patient payments using established guidelines; charge entry; reconcile cash collections daily according to specified clinic standards. Cover front desk for co-workers scheduled and unscheduled absences which at times may require work ing extended hours with little notice. Mentor, orient and support new staff and faculty and assist with on-the-job training. Develop, along with lead, standard work. Obtain proper insurance address and documentation to insure correct charges. Obtain insurance approvals using established insurance company guidelines. Other duties as assigned.

Required Qualifications*

High School diploma or GED, 3 - 4 years of experience working in a general dentistry or other type of medical office with knowledge of basic medical or dental terminology, and prior experience performing complex scheduling and financial counseling for patients. General knowledge of office practices and obtaining medical records.  Excellent customer service skills, exceptional interpersonal skills and the ability to work well as a team player with ability to take direction and communicate with team and patients courteously and respectfully at all times.  Demonstrated excellent communication skills and information technology skills.  Energetic individual, motivated with a positive and professional attitude with an excellent ability to multi-task and work in a high volume area.  Excellent organizational skills. Excellent attention to detail. Excellent attendance record. Flexibility required in all aspects of work assignments. 

Desired Qualifications*

Experience working within a large, complex health care setting, familiarity with MiChart or MiDent, and knowledge of University policies and procedures. 

Work Locations

This position is located at the School of Dentistry at 1011 N University Ave.  Ann Arbor, MI

Additional Information

This is a 60% FTE or 24 hour apt.  The prorated salary range is $20,400-$26,400

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Mission Statement

MDentistry: advancing health through education, service, research and discovery.

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion. 

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: 

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. 
  • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.