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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The following is a job posting for an Administrative Assistant Intermediate position at the University of Michigan Survey Research Center (SRC).

The Survey Research Center at the Institute for Social Research (ISR) is a national and international leader in interdisciplinary social science research involving the collection or analysis of data from scientific sample surveys. Survey Research Operations (SRO) is the operations branch of the SRC.

This position is part of the SRO Data Collection Operations (DCO) Group. DCO provides overall support for data collection activities related to recruiting, hiring, training, supervising, and supporting interviewers who collect data by telephone or mail from the centralized telephone calling center and also in-person from decentralized locations throughout the country. This position would mainly support our centralized staff and support decentralized activities as needed.


Provide overall administrative support for the DCO unit director and support as needed to DCO subunits, specifically the centralized calling center (or Survey Services Laboratory). This includes completing and submitting personnel transaction forms, scheduling meetings, reserving conference rooms and conference lines, coordinating equipment and room setup, preparing meeting agendas and minutes, assisting with creating slide presentations, composing correspondence, ordering office and project supplies, duplication of materials, coordinating all travel and logistic arrangements for unit director, assisting with coordinating unit’s annual performance evaluation process, maintaining databases, participating in the development of unit policies and procedures, and disseminating information to unit members.

Assist with all phases of contingent and regular staff recruitment. Includes completing posting and hiring documents, providing and scheduling orientation and on-boarding processes, maintaining alternative schedule documentation, completing all appointment close out activities, completing MCard and ISR Key Card Access forms, change of address forms, etc. and other administrative support duties as assigned.

Ensure that supervisor files and certifications are kept up-to-date, including filing personnel transaction forms, monitoring certifications for the entire unit, assisting with employee remote agreements and technical tool verifications. For contingent staff members, process merit increases, address or name changes, and terminations. Maintain unit MCommunity groups and update as needed. Submit computing help desk and facility requests for staff as needed. Maintain equipment in 60 carrel call center ensuring that call center technical systems, phones, headphones are fully operational and that carrels have complete generic and project specific documentation sets. Replace broken equipment as needed.

Work closely with other unit level administrative support personnel to assist in maintaining administrative support consistency throughout the Survey Research Operations. Perform regular database searches and queries, prepare standard and ad hoc reports for the DCO unit manager on the SRO employee database. Responsible for follow-up on any anomalies with the DCO unit manager.

Edit and produce professional documents, including reviewing documents for grammar, consistency, and internal coherence.

Required Qualifications*

Bachelor’s degree or equivalent combination of education and administrative assistant experience required.

Minimum of 2+ years of administrative support experience in a professional work setting.

Demonstrated organizational skills and attention to detail.

Excellent communication skills, including grammar skills.

Demonstrated ability to treat confidential and sensitive information in a discreet fashion.

Ability to set priorities, handle multiple assignments and deadlines, and to display excellent judgment while operating in a flexible and professional manner.

Extensive demonstrated knowledge and skill using MS Office software: Word, Excel, and PowerPoint.

Demonstrated ability to problem solve and work independently, with significant level of responsibility, with appropriate level of supervision.

Demonstrated ability to lead and coordinate complex tasks.

Ability to work well in a team environment and with a diverse population.

Experience in preparing documents, materials, and forms for distribution to others. Examples of work products will be requested.

Desired Qualifications*

Knowledge of University policies, procedures, and regulations.

Experience using MS Access, including creating tables, query building and reporting.

Demonstrated knowledge and skill using industry-standard desktop publishing software such as Adobe or Corel Suites.

Work Schedule

Monday-Friday days, occasional evenings and weekends

Additional Information

Salary is dependent upon qualifications and experience of selected candidate.

The Institute for Social Research at the University of Michigan seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the university, and to ground our research in varied disciplines, perspectives, and ways of knowing and learning.


U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.