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Job Summary

To provide direct patient care, assist with clinical procedures and coordinate patient workflow in the Frankel Cardiovascular Center Clinic serving several sub-specialty clinics.

Job Summary

We, the staff and faculty of the Frankel Cardiovascular Center (FCVC) team, are committed to advancing medicine and serving humanity through living and teaching our core values of Respect,  Compassion, Collaboration, Innovation, and Commitment to Excellence.

Each FCVC employee is expected to understand and demonstrate that in every interaction we represent our entire organization in the care we provide and in the courtesies we extend to patients, families, and each respective team member. The FCVC is dedicated to partnering with patients and families to deliver the safest and highest quality of health care.

Excellent service is an expected and integral part of the FCVC culture. To be considered for this position, cover letter is required and should be attached as the first page with your resume. The cover letter should address each of the following points in about 50 words or less:

  1. Describe your background and qualifications and why you believe you would be a good fit for this position at the FCVC.
  2. Outline your service excellence skills and experience which would be applicable to this position.
  3. In your most recent position, how was service excellence emphasized?
  4. Describe a situation in which a customer or colleague was upset and the steps you took to resolve the issue to a reasonable conclusion.


Perform patient intake and rooming duties in the clinic. Document health information in the electronic medical record. Maintain proficiency and competency in performing tasks such as vital signs, 12 lead EKG's, dressing changes and immunizations. Coordinate patient flow, as assigned, throughout the clinic. Perform various clinically-related duties delegated by the medical and nursing staff. Provide routine instructions to patients regarding procedures, treatments, and follow-up care instructions as delegated by the clinical medical and nursing staff.  Problem-solve patient and family care issues. Complete cross-training in all areas of the clinic. Assist in patient care activities and performance improvement projects in order to improve safety, efficiency and quality in the CVC Clinic.

Required Qualifications*

  • High school diploma or GED.
  • Graduation from a Medical Assistant Program or an equivalent combination of education and experience.
  • Knowledge of basic medical terminology.
  • Ability to communicate effectively.
  • Demonstrated active listening, written, verbal and information technology skills.
  • Documented history of excellent attendance and punctuality.
  • Ability to take direction and receive feedback.
  • Moderate standing / walking, as well as lifting, positioning, pushing and/or transferring patients.
  • Exceptional interpersonal skills.

Associate Level:

  • 1-3 years of experience

Assistant Level:

  • 0-1 years of experience

Desired Qualifications*

  • Certification as a MA, desirable.
  • Previous experience in pathology/blood draws, 12 lead EKG's, or ancillary cardiology procedures and immunizations.
  • Experience working within a large, complex healthcare system.
  • Familiarity with Michigan Medicine's electronic medical records systems.
  • Experience with EPIC software in a healthcare system.
  • Knowledge of university policies and procedures.

Work Schedule

Base schedule is Monday - Friday, days, includes mandatory Saturday rotation.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.