The role of the Student Office temp is essential to the success of the Housing and Residential Life department here at UM-Flint.
Student Office temp's are committed to creating the most meaningful housing experience for all residents and guests. By exhibiting excellent customer service skills, attention to detail and thorough follow-through on all tasks assigned, they perform an indispensable role in ensuring the success of the department as whole.
The ideal Student Office temp has the ability to find a balance between being a UM-Flint student and a Student Office temp. Confidentiality, commitment to building community, effective teamwork, professionalism and modeling balanced living are key qualities evidenced.
This opening is for the Summer semester with the potential to continue into the Fall/Winter Semester.
- Maintain office coverage as scheduled
- Perform routine office work
- Answer office phone within three rings – correctly route calls to pro staff, other departments within the University, or take detailed messages for pro staff when necessary
- Acknowledge/Greet everyone that enters the office
- Provide accurate information to students/guests regarding HRL processes/services, as well as, ancillary departments within the University
- Daily log in detail all student/guest inquiries, phone calls, walk-in’s
- Operate office machines (printer/copier, fax, etc.)
- Update multiple HRL calendars
- Update tracking modules (spreadsheets, google sheets, google docs, etc.) as requested
- Mail Merge various lists to labels
- Address/Label various marketing materials
- Monitor the Housing office supply inventory and prepare supply orders
- Assist in the check in/check out of residents/guests as necessary
- Assist residents/guests with maintenance requests/issues
- Assist residents/guests with access issues
- Assist with housing tours as necessary
- Assist vendors with access/questions/issues
- Assist Facilities with access/questions/issues
- Assist residents who are locked out
- Maintain a clean and organized office
- Keep supervisor informed about concerns, incidents, etc. regarding office operations and other pertinent issues
- Attend monthly office meetings and 1:1’s
- Know HRL emergency procedures and appropriate situations in which to contact professional staff, RA’s on duty & DPS
- Participate and respond to fire alarm, severe weather, active shooter and other alarms/drills
- Other duties as assigned
- Update conference calendar on a daily basis with guest requests, room assignments and other changes/updates as they occur
- Proactively assess upcoming conference guest needs and pre-prep by preparing:
- Key cards (MCard & Onity)
- Ensuring rooms as assigned are turned and ready for next guest
- Using checklist to properly document items that have been completed in each room
- Performing a light cleaning of each room (notifying if room needs a deep clean)
- Hanging/Replacing shower curtain, if necessary
- Monitoring supplies and providing updates to conference administrator of low supplies
- Reporting maintenance issues – entering work orders in a timely fashion
- Placing linens and making beds
- Assist conference administrators with check in/check out processes
- Keeping linens and supplies organized in both the HRL office and in the basement
- Placing dirty linens in bags as provided
- Post-conference, staff members will assess damages, clean rooms and remove trash and linens from rooms
- Respect and maintain confidentiality
- Promote an appreciation and respect for diversity within the community
- Be a positive role model for residents and other staff members
- Support and implement the mission and goals of HRL
- Model ownership and pride in the facility
- Maintain a professional demeanor and attitude at all times
- Foster relationships with individual residents and staff by remaining accessible and approachable
- Role model and abide by all policies outlined in the Community Living Standards at UM-Flint and Code of Student Conduct
- Be enrolled at UM-Flint
- Be available to work a minimum of 10 hours per week
- Have a minimum cumulative GPA of 2.5 at the time of hire, and maintain a 2.5 GPA while employed. GPA will be monitored throughout employment.
- Be in good social standing with the University as defined by the Student Code of Conduct and maintain good social standing during employment by following the Community Living Standards at UM-Flint and the Student Code of Conduct
- Previous customer service experience
- Excellent attendance record
- Ability to multi-task while exhibiting a positive, customer-focused, attitude
- Ability to manage stress and to adapt quickly to an ever-changing workload within a busy office
- Ability to maintain strict confidentiality inside and outside the office
- Ability to move about freely e.g. making beds, cleaning rooms, escorting guests around campus
- Ability to lift 15-20 lbs
- Previous experience as a residential student
By submitting this application, you are waiving your privacy rights as outlined in the Family Educational Rights & Privacy Act (FERPA) and allowing staff within Housing and Residential Life to view your transcript in order to confirm your academic eligibility for this position.
By submitting this application, you are authorizing the Office of the Dean of Students to release your student conduct history to confirm your conduct eligibility for this position. This will remain in effect for the duration of employment.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.