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Job Summary

The Residency Classification Office in the Registrar’s Office is seeking a highly motivated Customer Service Assistant to support the efforts of the residency classification team and to provide assistance and guidance to students, families, staff and faculty requiring assistance navigating the in-state tuition application process.  The assistant will work in a team environment performing a broad range of administrative duties as well as customer support for both internal and external constituents.

Responsibilities*

Provides exceptional communication and customer service managing large volume of phone and email inquiries as a primary contact to the Residency Classification Department. Provides assistance to students and families with inquiries regarding the university’s Guidelines for Qualifying for In-State Tuition and the in-state tuition application process. Documents information and updates files.

Supports Residency Office team through document management, letter production, data entry and other administrative tasks as necessary. May assist with process improvement tasks.

Required Qualifications*

  • Associates Degree or equivalent combination of education and experience
  • Considerable experience in customer service including working with diverse groups
  • Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
  • Demonstrate strong attention to detail and to collaborative problem solving as integral team member 
  • Ability to adhere to departmental and organizational policies and procedures
  • Demonstrated commitment to diversity. Experience with students and work environments of a diverse background is preferred.

Desired Qualifications*

  • Knowledge of the academic operations at the University of Michigan - Ann Arbor
  • Knowledge of the academic operations at the University of Michigan - Ann Arbor
  • Experience with LEAN or other process improvement initiatives
  • Experience and/or familiarity with PeopleSoft/Oracle preferred

Additional Information

Direction is received from the Assistant Registrar for Residency.

The Office of Enrollment Management (OEM) furthers the mission of the University of Michigan by using a strategic and collaborative approach to recruiting and developing diverse leaders and citizens who challenge the present and enrich the future. OEM carries out this work through four integrated departments that use data and analysis in innovative ways to inform decisions and develop processes that ensure the best possible experience for students, from prospect through graduation. These four departments include the Office of Undergraduate Admissions, Office of Financial Aid, Office of New Student Programs, and Office of the Registrar.

OEM is committed to pursuing deliberate efforts to ensure that our campus is a place where differences are welcomed, different perspectives are respectfully heard and where every individual feels a sense of belonging and inclusion. We know that by building a critical mass of diverse groups on campus including staff, students and creating a vibrant climate of inclusiveness, we can more effectively leverage the resources of diversity to advance our collective capabilities.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.