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How to Apply

A cover letter and resume are required. The cover letter must be PAGE 1 of your resume and should:

  • Specifically outline the reasons for your interest in the position and
  • Outline your particular skills and experience that directly relate to this position.

Starting salaries will vary depending upon the qualifications and experience of the selected candidate.

Job Summary

The Information and Technology Services (ITS) organization has an exciting opportunity to employ an Information Systems Manager to lead and manage security solutions and services that enable the protection of University information technology resources and services.  This position will be reporting to the University Chief Security Officer in the Infrastructure and Information Assurance (IIA) group and will be responsible for the overall management and operations of the following areas:  vulnerability management; risk assessment; OS hardening; network protection; and security operations.  This position requires a highly qualified individual who possesses both exceptional management and technical skills that will provide staff and the University community strong leadership and communication necessary to implement security services across campus effectively.
For more information about ITS and IIA security, please visit our website: safecomputing.umich.edu/

Responsibilities*

As an Information Systems Manager for the ITS organization within the University of Michigan, this position's key responsibilities include, but are not limited to, the following:

  • Responsible for management, development and supervision of security professionals which includes the recruitment and selection of high caliber people from diverse cultures, backgrounds and experiences.  Manages new hire both on- and off-boarding activities such as providing orientation to work and teams, security access, communication, provide equipment and resources to begin assignment.  Responsible for the performance management activities such as goal setting, annual performance evaluation, recognition, and career development.  Addresses staff concerns, complaints, grievances and performance issues timely and when necessary.  Provides coaching, training, planning and scheduling functions ensuring staff productivity and efficiency of work.
  • Effectively lead and communicate with teams to solve problems, make decisions, manage change, take risk and be innovative.  Intentionally build good relationships with teams and stakeholders at all levels (i.e., management, colleagues and employees) using strong competencies to build trust, change perceptions, effectively communicate and influence.  Exercise influence to get teams and stakeholders across ITS and University of Michigan to move in a direction that support organizational strategies, values, behaviors and culture.
  • Provide input to the University Chief Information Security Officer in the strategic planning and improvement of security service capabilities.  Collaborate with teams, stakeholders and business partners to understand and implement improvement opportunities.  Ensure parameters are established and monitors process quality and performance metrics; creates analysis and trending reports and performance data associated with process operation to influence decisions effectively in areas of security solutions and services.
  • Inspire and influence teams including staff and ITS business partners to deliver security solutions and offerings effectively to the University community.  Coordinate risk management program efforts, develop and publish security metrics, negotiated Services Level Agreements for various University departments, and provide guidance, expertise, and direction to existing cyber infrastructure, computer systems and procedures related to security services.
  • Stays current with relevant advances in security technologies. Maintain an awareness of current threats and industry trends, policies and procedures.  Continually improve ITS security service solutions and offerings by keeping up-to-date on security conferences, seminars, reading, research, and testing.

Organizational Competencies

While not limited to the following, in this role the successful candidate will be expected to demonstrate the following organizational competencies:

  • Accomplishes tasks through the formal and informal structures and hierarchies in the University or Health System setting (e.g. effectively navigates through and around channels). 
  • Demonstrates understanding of the multiple constituency groups and works to improve collaboration between groups for the greater effectiveness of the University. 
  • Demonstrated ability to communicate clearly, correctly, knowledgeably, respectfully and effectively, verbally and in writing, face-to-face and in front of a group of teams. 
  • Demonstrated ability to use formal/informal networks to accomplish tasks and objectives, developing and maintaining smooth, cooperative working relationships.
  • Demonstrated ability to effectively solve complex problems, using analysis, creative thinking and input from others to improve processes, solve complex problems and develop effective strategies.
  • Works with and enables others to plan and implement change utilizing change management strategies.  Advocates strongly for new ideas, processes and or services to increase efficiency, quality and customer/client satisfaction.  Collaborates and builds consensus with stakeholders.

Required Qualifications*

  • Bachelor degree in a related field and/or equivalent combination of education, certification and experience.
  • Minimum of eight (8) years of IT professional experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting and working independently to successfully develop, design, implement, maintain and support security systems.  Be able to apply and provide functional and technical direction and leadership; comprehend and integrate projects involving multiple technologies and business areas into overall department direction.
  • Minimum of five (5) years of management or supervisory experience directing and leading staff to perform productively and efficiently with experience in recruitment, selection, coaching, training, career development, performance management and team building.
  • Demonstrated understanding of IT security landscape, including tools and best practices, and  (i.e. firewalls, intrusion detection, incident response, authentication and access controls, vulnerability testing, OS hardening, end-point security, threat intelligence, regulatory compliance and data classification)
  • Experience and knowledge of NIST 800, PCI-DSS security framework and state and federal laws with IT security requirements (i.e. HIPAA, FERPA, FISMA, export control regulations, etc...)
  • Demonstrated understanding of client relationship management, process mapping and improvement, project management and production support
  • Demonstrated strong effective communication ability in presentation and advanced writing skills (e.g., reflecting sensitivity to tone, audience, and organizational politics.
  • Proven ability to lead project teams to meet customer expectations.

Desired Qualifications*

Highly desirable to hold one or more certifications such as a Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), SANS-GIAC certifications, System Security Certified Practitioner (SSCP)

Additional Information

  • May require on-call availability and may require working during non-business hours and on weekends.
  • Punctual, regular and consistent attendance is required
  • May require travel to various location on and off university campus.

Diversity, Equity and Inclusion

The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Comprehensive Benefits

The University of Michigan's Benefit Office  is committed to offering a high-quality benefits package to support faculty, staff and their families.

GO BLUE!

  • The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2018-19, and ranked 20th among all institutions on the list, which was released 06/13/2018.
  • The University of Michigan maintains No. 15 in Times Higher Education World University Rankings released 05/30/2018.
  • The University of Michigan continues to be recognized nationally in the U.S. News & World Report’s annual rankings of the nation's best graduate schools for 2019.  Among the programs ranked each year in America’s Best Graduate Schools — business, education, engineering, law, medicine and nursing — U-M maintained top-20 rankings in all six categories.
  • The University of Michigan is ranked No. 4 on Kiplinger’s 2018 list of 100 Best Values in Public Colleges, moving up one spot from last year.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.