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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Guest Assistance Program (GAP) serves as an ambassador to the entire Department of Social Work and to UMHS patients and families in general.  GAP social workers assume leadership for educating, coordinating and assisting patients and families with identifying appropriate resources for environmental challenges related to health care.  The program also provides information, education, and support to social work colleagues and medical teams regarding available assistance opportunities as needed.  The outcome of these services is to support patients and families, to help maximize their participation in and benefit from health care, and to assist in removing barriers to continuity of care.


Primary duties include:

  •  Conducting targeted psychosocial assessments to identify and assist with environmental challenges related to medical condition, treatment, hospitalization, and/or readiness to engage in care
  • Identifying barriers to care that interfere with obtaining maximum benefit from health care and/or maintenance of health, such as transportation, prescription costs, lodging, employment concerns, medical equipment, housing, utilities, literacy, and other financial or social service needs
  • Determining benefits and financial assistance eligibility and/or available resources, with specialized skill in working with the un/underinsured
  • Providing appropriate interventions to match patient/family need, including patient education, support, advocacy, and care coordination
  • Serving as a clearinghouse for financial, insurance, and community resource information for staff, patients and families, and outside agencies
  • Providing referral and linkage to appropriate community resources

Required Qualifications*

Excellent interpersonal and written communication skills are critical for success in this environment.  Word, Access, Excel and Epic are utilized on a daily basis.  This position requires brief psychosocial assessment skills to evaluate eligibility for tangible resources, as well as ability to evaluate needs for referral and intervention for patients and families.  This position demands the ability to work well with a diverse population in need of a variety of support and services.

Bachelor's degree in social work from a school accredited by the Council of Social Work Education (CSWE) is necessary.  Must have LLBSW or LBSW license.

Desired Qualifications*

Knowledge of local and statewide community resources is desirable, as well as experience navigating complex systems.  Previous experience in social work and/or healthcare or social service agencies will be particularly helpful for success in this role, as will advanced interpersonal skill and the ability to establish patient relationships quickly. 

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.