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The HITS Service Management division provides outstanding products, services, and support that focuses on our customers – physicians, faculty, researchers, students, and staff. The team designs and manages foundational products and services, including collaboration tools, audiovisual and conference rooms, and device services. Service Management provides consulting, information design, user experience analysis, and custom development of software applications and websites while managing and improving the tools and systems of work used by HITS staff. The team’s expertise in communication, user advocacy, and engagement helps to ensure that HITS continues to meet customer requirements.

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The HITS Service Management division is seeking a Project Intermediate Manager to provide project and portfolio management for HITS initiatives.  This role will report directly to the HITS Manager of the Project Management Office. The primary duty in this job is to provide project management for medium to large enterprise projects, and to provide program level management.  The goal is to execute and complete projects on time, within budget, and with the high level of quality our customers expect from HITS.  


Under direction, the successful candidate will provide project management and leadership needed for the management of a large and diverse division within the Michigan Medicine Health IT structure.  The Project Manager will be responsible for the management, performance, and completion of assigned projects, which may be large, complex and diverse and cover scope to engage multiple teams, and potentially multiple HITS divisions and/or Michigan Medicine departments.  This includes managing projects through the lifecycle of demand through prioritization to project completion.  The Project Manager will help with all phases of project management from initiation, development, implementation and transition to operations. This role will develop detailed work plans, schedules, estimates, resource plans, and status reports, and conduct project meetings and manage project tracking and analysis.

This role will prepare reports, presentations, and correspondence for management review.  The Project Intermediate Manager will assist with program management including staffing plans, project lists, and the like, to use for division-wide prioritization and commitments.
The role will require the individual to liaison on process and documentation analysis; to proactively plan and manage dynamics related to implementation of the institution’s many applications – clinical, revenue cycle and business.    

Specific duties include:


  • Work closely with Project Sponsors to plan meeting schedules and agendas.
  • Research industry recommendations and guidelines on topics as needed.
  • Work with various project teams to organize and produce materials for meetings.
  • Maintain tracking tools and or databases as needed.
  • Assist in communication and adoption activities.
  • Facilitate and ensure HITS Demand Management processes are completed.
  • Review the pre-initiation documentation and agree to project problem, customer needs and environment, and requirements.
  • Work with the Project Sponsor and other key team members to validate project approach, goals, objectives, and deliverables.
  • Update preliminary project scope documents (project team members and stakeholders, milestone schedule, budget, risks, constraints, and assumptions).
  • Conduct a stakeholder analysis.
  • Work with sponsor and/or appropriate committee(s) to obtain project authorization.


  • Work with customer, sponsor, project team members and other stakeholders to collect additional information regarding the product requirements.
  • Update project scope document and charter (objectives, scope description, requirements, specifications, deliverables, acceptance criteria, constraints, assumptions, and metrics).
  • Implement the Request for Proposal (RFP) process, if required.
  • Develop project management plans (work breakdown structure, detailed schedule baseline, resource plan, cost baseline, quality management plan, procurement management plan, project change management plan, issues management plan).
  • Develop project communications plan.
  • Develop project governance structure.


  • Track and report progress; analyze results relative to project/program goals.
  • Establish and manage communications, both internal and external to the project teams.
  • Prepare regular status reports (cost, schedule, technical, quality, and status) regarding progress.
  • Identify issues / risks, maintain issues log, and implement risk response activities, including escalation.
  • Collect and report divisional metrics.
  • Assist to assess performance and recommend corrective or preventative actions as necessary regarding scope, schedule, budget, requirements, and quality, including re-baselined project documents.
  • Utilize SharePoint and ServiceNow as necessary for the tracking and monitoring as indicated.
  • Use HITS PMO project and demand management methodology and templates as foundational for all projects.
  • Make recommendations regarding new or improved project management processes, tools, and methodology in conjunction with the HITS Project Management Office (PMO).

Required Qualifications*

Education and Experience

  • Bachelor’s degree in a relevant field, e.g., Business, Engineering, Information Technology, Health Sciences.
  • Five or more years of progressive management experience or project management or equivalent combination of education and experience.


  • Proven experience in managing complex projects.
  • Demonstrated expertise in creating and maintaining deliverables such as project scope and plan, status reports, cost estimates, communication plan, presentations, risk management plan, milestone/deliverable charts.
  • Demonstrated experience in managing issues, scope, and quality while bringing projects to successful completion within the cost and time requirements.
  • Proficiency with desktop management software, including Microsoft Word, Excel, PowerPoint, Project, Visio, OneNote, and screen capture tools, e.g., Snippit, SnagIt.
  • Knowledge and proficient with collaboration tools, i.e., SharePoint, Google docs, etc.
  • Strategic and conceptual analytical thinking.
  • Ability to analyze financial plans and budgets.
  • Demonstrated expertise in working with diverse cross-functional teams.

Knowledge, Skills, and Abilities

  • Extensive knowledge of project management methodology.
  • Knowledge of and competency in management processes.
  • Ability to plan and facilitate meetings.
  • Demonstrated effective oral and written communication, and presentation skills.
  • Demonstrated excellent time-management skills.
  • Demonstrated strong decision-making skills.
  • Demonstrated initiative, adaptability, and flexibility.
  • Exceptional relationship building and interpersonal skills.

Desired Qualifications*

  • Knowledge and experience utilizing continuous process improvement methodologies, Lean or Six Sigma, to improve work processes and solutions.
  • Master’s degree in a relevant field, e.g. Business, Engineering, Information Technology, and/or Health Sciences.
  • Progressive Management leadership in the Healthcare industry and/or Information Technology area.
  • Project Management Professional (PMP) certification is desirable.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.