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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

LSA Instructional Support Services is looking for an enthusiastic and highly motivated individual to support faculty and students with instructional technology in the College of LSA.  Individuals in this position would also support a variety of events held on the University of Michigan’s Central Campus.

This position will involve working in support of collaborative learning and presentation and in support of a wide range of pedagogical activities; collaborating with instructors and staff with an emphasis on clear, concise and diplomatic communication to resolve issues and operational aspects of rich media presentation and use; and setting up and operating a variety of instructional technology and AV equipment. Individuals in this position will be expected to participate in on-the-job training in order to gain skills and expertise, potentially also including media support for special events and conferences, videography, video conferencing, video streaming, lecture capture and/or projection using two-machine, change-over 35mm projection systems.  Individuals in this position will be expected to participate in assisting callers, walk-in patrons and colleagues in resolving issues, answering questions, triaging requests for assistance, and doing on-site assistance as appropriate.

Responsibilities*

The individual in this position will be required to provide service-oriented high quality customer service to instructors and other patrons; assist faculty and students to interact with audio/visual and computer technology and media in classrooms, as well as with equipment they bring with them; train faculty and students to use ISS classroom facilities and equipment; troubleshoot technical issues, as well as track, resolve, and follow up on operational problems with equipment and facilities; clean and maintain equipment as necessary; assist colleagues in the evaluation and documentation of new technologies; conduct equipment inventories and classroom maintenance audits; assist in the maintenance of web-based inventory and asset management databases; answer customer service calls and take equipment reservations from patrons; back-up colleagues in the technical assistance desk operations when needed; supervise and mentor employees as appropriate. Duties include set-up, operation, maintenance and troubleshooting a wide range of media presentation and classroom technologies, including single and multiple data projectors, document cameras, interactive computer monitors, videoconferencing equipment, laptops and tablet PCs, media playback equipment, audio reinforcement systems, audio and video recording equipment, podcast equipment, lecture capture equipment, etc.

Primary areas of job responsibility are:

30%
Technical Pre/Post Preparation for Courses/Events such as:

  • Plan in-class support, identify and evaluate options for classes/events depending on space/goals/instructors/audience/etc
  • Plan technical work to prepare of course or event
  • Prepare and choreograph video recording/streaming of courses/events audio/mic set up
  • Make arrangements for appropriate implementation of video recording connections and remote/complex mic and playback audio systems
  • Choreography for multiple simultaneous tasks; assemble equipment list
  • Schedule and communicate about event with client,
  • Execute site visit and equipment testing in preparation for event
  • Run through with client as appropriate
  • Assemble equipment/resources/tools for students and faculty

 

30% Provide service-oriented high quality customer service to instructors and other patrons, assisting with audio/visual and computer technology and media in LSA classrooms and elsewhere.  Respond to faculty, staff and student needs, and collaborate with other ISS staff and LSAIT-IC staff to identify, and implement appropriate AV technology solutions for teaching and learning.  This includes:

  • Run the technology for the class/event
  • Provide audio optimization for the special circumstances/requirements of class/event integrating the course equipment with classroom systems
  • Move equipment/resources/furniture during class/event as needed
  • Implement planned in-class course or event support
  • Understand the logistics of running AV technology such as video clips, multiple video sources, or 35mm or DCP projection, Running and mixing multiple mics
  • Implement choreography of multiple tasks
  • Coordinate with local staff for off-site events
  • Stay in contact with patron throughout the class/event and adjusting as needs change
     

20% Troubleshoot technical issues, as well as track, resolve, and follow up on operational problems with equipment and facilities, cleaning and maintaining equipment as necessary

 

10% Train faculty and students in use of ISS classroom facilities, equipment, and new instructional technologies, as assigned; act as back-up for colleagues in  when needed; supervise and mentor student employees, as appropriate. 

  • Hands on site specific orientation and training in LSA classrooms and conference rooms (patron training, as well as train the trainer and staff training);
  • Scheduling staff with appropriate, specialized skill set, in advance and last minute.
  • Determine need for pedagogical consultation, pulling in Learning Technology Consultants or others as necessary;
  • Review documentation and follow up with patrons, evaluate user satisfaction


5% Interface with web based reservation system to maintain equipment inventory and data collection; work on teams to conduct equipment inventory and classroom maintenance audits, assist in the maintenance of web-based inventory and asset management databases; Assist colleagues in the evaluation, documentation, and implementation of new technologies
 

5% Communicate and cooperate with colleagues on projects and technologies in team meetings and via electronic communication and social networking software
 

Required Qualifications*

  • Bachelor’s degree, relevant associate’s degree, or equivalent experience
  • Considerable experience with and knowledge operating complex audio-visual and computer based technologies
  • Experience in operating video and data projector systems and media control systems
  • Familiarity with Macintosh and Windows operating systems
  • Exceptional customer service skills
  • Strong analytical skills: ability to troubleshoot equipment, connection and software problems
  • Excellent organizational, communication and interpersonal skills
  • History of demonstrated strong interpersonal and positive communication skills
  • Ability to interact positively with a very diverse community of faculty, students, and staff
  • Experience and enthusiasm for customer service and helping people
  • Demonstrated ability to work under tight deadlines and motivate others under tight deadlines
  • Ability to analyze a situation quickly and create solutions aligned with unit policies, to ensure effective classroom experience for students and faculty
  • Ability to handle stressful situations with grace and tact
  • Ability to work well without direct supervision
  • Ability to work well in teams

Desired Qualifications*

  • Experience with performance support
  • Experience with running 35mm film projector change-over systems and/or videography experience
  • Knowledge of UM Central Campus buildings/faculties
  • Knowledge regarding UM communication tools

Work Schedule

Days with some evenings and weekends

Additional Information

The College of Literature, Science, and the Arts seeks to recruit and retain a diverse workforce as a reflection of our commitments to serve the diverse people of Michigan, fulfill the College’s Guiding Principles, and sustain the excellence of LSA.  

To learn more about diversity, equity, and inclusion visit http://lsa.umich.edu/lsa/about/diversity--equity-and-inclusion.html

To learn more about LSA’s Guiding Principles visit http://lsa.umich.edu/lsa/faculty-staff/human-resources/lsa-staff-guiding-principles.html

Physical Requirements

  • Move and transport objects such as projectors, screens, monitors, equipment carts, AV racks, and AV podia with weight up to 50lbs (frequency of working with the maximum weight may be up to several times a month)
  • Travel between buildings during inclement weather
  • Move cart-based equipment between buildings
  • Work in enclosed spaces in the vicinity of numerous electronic components
  • Navigate in enclosed spaces in the vicinity of numerous electronic components
  • Navigate to and from work spaces accessible only by stairs
  • The person in this position must be able to sharply focus projected images close up or from distances up to 200 feet
  • This position requires frequent communication with instructors, students, and other patrons and requires rapid accurate response to spoken directions

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: 

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. 
  • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.