Administers, organizes and conducts training and educational programs in connection with patient privacy under HIPAA, federal regulations, State of Michigan statute and Michigan Medicine policy, on-the-job training of clinical and non-clinical staff, and employee orientation (upon request) related to the release and sharing of patient information and the electronic exchange of health information. Responds to internal inquiries connected to releasing and sharing patient health information, patient privacy best practice and compliance with federal, state and local regulations and standards.
SPECIFIC DUTIES AND RESPONSIBILITIES
- Make recommendations to leadership on work redesign efforts that assure an efficient and cost-effective department.
- Lead teams, committees, and special projects as assigned.
- Coach and counsel project team members for success.
PROCESS EXECUTION - OPERATIONS
- Work with subject matter experts, operational departments and HITS team members to perform analysis, identify training needs and obtain approval of training plans and materials.
- Select appropriate training methods, design, develop, evaluate and continuously update all training materials (lesson plans, tip sheets, eLearning scripts, job aids, assessments and surveys).
- Respond to clinical and administrative health system requests for training, education and input related to privacy and security best practices and release of protected health information.
- Conduct root cause analysis to privacy disclosure activity and make recommendations for additional training or end user education.
- Provide assistance to Michigan Medicine corporate compliance office with privacy disclosure investigation and reporting of findings.
- Monitor and evaluate training and coach as needed to ensure quality.
- Assist in supporting training and go live activities as part of implementations and ongoing including handling support tickets and other customer requests
- Master the application functionality, technology or service and the associated workflows including obtaining/maintaining any required certifications.
- Train classes as necessary.
- Perform analysis of department and end-user business needs. Document end-user requirements. Utilize technical, analytical, and customer service skills, knowledge of regulatory requirements, and HIM policy and practices related to the EHR to identify options to meet end-user needs. Articulate the risks and benefits of all options presented to enable informed decision-making.
- Participate in activities with interrelated teams including project management, testing, support, training, technical, and interface teams.
- Coordinate site visits for health information technology and workflows for clinic mergers and acquisitions related to the Release of Information and HIE tools and resources.
- Conduct a stakeholder analysis.
- Research industry standards.
- Develop detailed work plans, schedules, estimates, resource plans, and status reports.
- Facilitate the creation of executive, departmental, and unit operational benchmarking activities and reporting for assigned projects.
PEOPLE AND PARTNERS
- Conducts effective cross-organization communications with co-workers, teams, and business offices, ensuring proactive and appropriate dissemination of information. Communicates with customers on an on-going basis regarding status of requests.
- Work within the department, across the organization, and with clinical and senior leadership to meet organizational goals. Act as liaison to HITS and clinical stakeholders.
General supervision is received from the Senior HIM Manager, HIE & Compliance.
Functional supervision shall be assigned over specific members of a project team for a specified, limited duration.
- Bachelor’s degree in a relevant field, e.g., Information Systems, Education, Health Sciences, Human Resources.
- Eight or more years of professional experience in adult learning, preferably focused on classroom or technical training.
- Experience training trainers and end users.
- Familiarity with instructional design principles.
- Extensive knowledge of federal (CFR 42 Part 2, HIPAA, HITECH) and state of Michigan privacy, security and compliance issues related to use and disclosure of protected health information (PHI).
- Excellent skills in: needs analysis, writing, technology and training.
- Excellent time-management and self-directed work style, including the ability to meet tight fixed deadlines.
- Proficiency with desktop management software, including Microsoft Word, Excel, PowerPoint, Project, Visio, OneNote, and screen capture tools, e.g., Snippit, SnagIt.
- Strategic and conceptual analytical thinking.
- Demonstrated expertise in working with diverse cross-functional teams.
- Ability to plan and facilitate meetings.
- Demonstrated excellent time-management skills.
- Demonstrated strong decision-making skills.
- Demonstrated initiative, adaptability, and flexibility.
- Demonstrated effective oral and written communication, and presentation skills.
- Exceptional relationship building and interpersonal skills.
- Obtain Epic Credentialed Trainer status within six (6) months of hire date.
- Masters degree in Education, Instructional Design or similar.
- Epic Certification as Credentialed Trainer
- Project Management Experience
- Experience working in an academic medical center.
- Demonstrated knowledge of the patient care process, both inpatient and outpatient. Knowledge of Michigan Medicine’s medical records processes.
- Knowledge of applied statistics, process analysis, and outcomes analysis.
This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
North Campus Administrative Complex
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:
- Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
- Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.