How to Apply
A cover letter and resume are required. The cover letter must be PAGE 1 of your resume and should:
- Specifically outline the reasons for your interest in the position and
- Outline your particular skills and experience that directly relate to this position.
Starting salaries will vary depending upon the qualifications and experience of the selected candidate.
This position will be filled at the Intermediate level salary range of $56,538 - $73,500 as the primary goal. The requirements listed below reflect the Intermediate level expectation. However, applicants with lesser experience are encouraged to apply and may be considered if the primary goal is not met.
Lesser experienced candidates will be reviewed at an Associate level salary range of $47,476 - $59,000.
Enterprise Application Services (EAS) within Information and Technology Services (ITS) has an immediate opening for one (1) ERP Business Systems Analyst-Intermediate or Associate (BSA) in the Student Administration product line. As a member of a high performing team, the BSA will have the opportunity to work in a collaborative environment with other BSAs and cross-functional teams to support the technology needs of the Student Administration community. Primary enterprise systems of support include Oracle (PeopleSoft) Campus Solutions, Business Objects, Perceptive Content and integration with federal systems (e.g. COD, SEVIS, National Student Clearinghouse).
Provides creativity for the development of business process and systems solutions. Builds customer relationships through active listening and frequent communication with customers and by resolving incidents and requests, following up with customers on incidents escalated to other support groups. Collaborates with stakeholders, customers, data stewards, users, team members and other technical staff to design, implement and continuously improve services and deliverables to meet business needs. Contributes to service enhancement projects, including taking projects from request through implementation and release. Performs project management, including resource and time estimates. Work assignments cover multiple content areas/business domains, multiple platforms, multiple integrations and cross-functional areas. Other responsibilities include the following:
- Utilize knowledge of commonly used IT concepts, practices and procedures to support Student Administration business processes. Demonstrate self-sufficiency on primary systems of use. Understand integration, mobile technologies and APIs. Understand and use relational database concepts.
- Understand and contribute to the design, implementation and security of the Student Administration systems. Apply knowledge of sensitive data policies to assigned work, including FERPA and HIPAA regulations.
- Utilize IT methodology standards in a coherent, consistent, accountable and repeatable manner in accordance with best practices established by the organization. Identify appropriate templates, tasks and forms within ITS methodologies / standards for assigned work.
- Manage projects to bring about the successful completion of specific goals and objectives within the constraints of scope, time, budget and quality. Adhere to project management methodology and tools and uses appropriate project documentation and processes. Estimate, schedule and coordinate assignments aligned with project objectives and team member roles.
- Interact with stakeholders, customers and/or users to collect and document requirements for the system under development, implementation or upgrade. Skills include interviewing, documentation, analyzing requirements to identify ambiguities and conflicts and working with stakeholders to resolve these issues. Design includes compliance and regulatory issues. Gather, document and analyze requirements using standards for system development methodologies in use. Work with customers and users to design valid and desirable solutions.
- Develop and execute test plans to ensure that a product or system meets design specifications, security and other requirements.
- Use data to inspect, collect, interpret and present information with the goal of highlighting useful results, suggesting conclusions and supporting decision-making. Use data to better understand scope and impact for requirements gathering and testing. Collect data from source and external system(s). Interpret data and find meaning to support proposals, development of system changes and/or business solutions. Analyze data and present alternatives/suggest conclusions. Understand who the U-M Data Stewards are and when to engage them for system designs. Address data requests to produce results used in analyzing business situations and/or provide reports to customers.
- Utilize business process mapping (BPM) to define what a business entity does, who is responsible, to what standard a process should be completed and how the success of a business process can be determined. Lead BPM projects. Use BPM software to document complex business processes once they are defined. Work with clients to develop workflow models.
- Review existing business practices to identify and recommend improved processes. Apply impact and risk analysis to processes being analyzed. Document as-is and to-be business processes. Apply practical process performance measures for projects. Contribute to setting organizational best practices for risk and impact analysis, processes.
- Identify and analyze the customer’s needs and problems. Gather information and conduct research in order to implement the appropriate strategy. Use expert knowledge and provide advice to others looking to solve a problem or establish new or enhanced operations. Use expert knowledge to assist with product adoption for both existing and new functionality. Understand customer requirements and needs. Enable product adoption and business process transformation.
- Lead cross-functional meetings within and outside of ITS, including informational and/or fact-finding meetings. Plan and execute effective, efficient meetings. Define and execute the stated objectives of the called meeting.
- Work with vendors, as assigned. Understand and utilize service level agreements. Contribute to the creation, selection and review of Requests for Proposals.
While not limited to the following, in this role our successful candidate will be expected to demonstrate the following organizational competencies:
- Creative Problem Solving: Demonstrates the ability to provide the necessary attention to solve different level problems, often multitasking to solve problems. Defines problems, analyzes causes, identifies possible solutions, selects the best solution and develops action plans. Generates new ideas and goes beyond the status quo. Demonstrates the ability to use creative thinking to improve processes and solve complex problems.
- Communications: Demonstrates the ability to communicate clearly, correctly, knowledgeably and effectively via email, letters,and in person to teams and customers. Uses appropriate methods of communication (face-to-face, etc.) to achieve desired results. Demonstrates the ability to communicate effectively to groups, varying style to fit the audience, actively communicating with those with differing opinions and differing levels of understanding.
- Flexibility/Adaptability to Change: Understands and accepts the need for change, cooperating in implementation and constructively voicing concerns and proposing alternatives. Demonstrates the ability to plan, implement and communicate effective change approaches within established and changing deadlines.
- Quality Service: Demonstrates the ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service. Demonstrates the ability to see issues from the customer’s perspective and to assess urgency of requests and responds accordingly. Demonstrates a focus on fulfilling expectations by seeking insight into customer needs and developing solutions that provide value for the customer.
- Bachelor’s degree in Business, Computer Science, Information Systems or the equivalent combination of education and experience.
- A minimum of two (2) years of demonstrated experience in a related role requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting and working independently to successfully conduct systems and process analysis and design.
- Demonstrated skills in business systems analysis, requirements gathering, design and system testing.
- Demonstrated skills in facilitating meetings and collaborating with customers on the resolution of business process issues.
- Demonstrated ability to learn new software, understand technical information and communicate it to others using clear, concise and user-friendly language.
- Previous experience working with Oracle (PeopleSoft) Campus Solutions.
- Previous experience working with enterprise student information systems, related to recruiting and admissions, financial aid, student financial services, student records, curriculum or academic advising.
- Previous experience working with student information systems integrations and related systems (e.g. Technolutions Slate, CollegeNet ApplyWeb, NBS QuikPay, Terra Dotta Study Abroad).
- May require on-call availability and working during non-business hours and on weekends.
Diversity, Equity and Inclusion
The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families. Learn more by visiting their website!
- The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2018-19, and ranked 20th among all institutions on the list, which was released 06/13/2018.
- The University of Michigan maintains No. 15 in Times Higher Education World University Rankings released 05/30/2018.
- The University of Michigan continues to be recognized nationally in the U.S. News & World Report’s annual rankings of the nation's best graduate schools for 2019. Among the programs ranked each year in America’s Best Graduate Schools — business, education, engineering, law, medicine and nursing — U-M maintained top-20 rankings in all six categories.
- The University of Michigan is ranked No. 4 on Kiplinger’s 2018 list of 100 Best Values in Public Colleges, moving up one spot from last year.
Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.