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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Health IT Training Assistant Senior/Intermediate, Learning Management

Are you motivated and skilled in enabling the learning of others?  Do you want to work in an environment that is dedicated to providing learning and growth opportunities to over 30,000 faculty and staff?  If so, we invite you to consider being part of Education and Training.  As a division within Health Information & Technology Services (HITS), Education and Training is responsible for services and technology that support education and research programs in the Medical School, as well as supporting on-going learning in all hospitals and clinics within Michigan Medicine. This is done through the design and delivery (classroom and electronic) of professional development training, end user documentation, and support for applications such as the Epic electronic health record and mandatory eLearning education. Education and Training also supports foundational systems, such as the institutional learning management system (MLearning), along with other tools that support the medical education degree-granting programs and continuing education.

Responsibilities*

This role is an important part of the team responsibility for the enterprise-wide delivery and tracking of complex learning management systems related to training, professional development, and mandatory education for faculty and staff.  Work assignments includes assignments with multiple content areas (business domains), multiple platforms, multiple integrations, and cross-functional assignments.

  • Under general supervision, provides clerical/administrative support to the training and development function. 
  • Works collaboratively with team members to schedule, coordinate and maintain training classes and training rooms, including, but not limited to assignment of trainers, printing requests and training rooms. 
  • Provides daily operations support for training courses.  Using business knowledge regarding training paths, courses, classes, schedules and system access roles, provides help desk and other operational support. Prepares reports and statistical summaries.
  • Actively coordinates with team members, other groups, and vendors to effectively resolve incidents and requests.  
  • Stays current with relevant advances in technologies.  

May require on-call availability and may require working during non-business hours and on weekends.

May require to travel to various locations on and off campus; and, moves throughout buildings to provide support and deliver/retrieve training materials; periodically moves boxes and equipment across campus and/or within buildings, weighing up to 50 lbs. using proper safety techniques. 

Required Qualifications*

Requirements for Senior Position:

  • Bachelor's degree in Computer Science, Healthcare Administration, Management, or Business Administration or equivalent degree in another field together with related experience for senior level.  Associate’s degree or equivalent degree for intermediate level.
  • Minimum of five years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, prioritization and troubleshooting while working on a team and independently for senior level.  Minimum of two years for intermediate level.
  • Demonstrated high quality customer service skills. 
  • Demonstrated proficiency with current computer technology and applications (e.g. word processing, spreadsheet, and collaboration applications).
  • Excellent interpersonal and communication skills, especially the ability to adapt to a variety of interaction styles.
  • Excellent organizational skills and strong attention to detail. 
  • Demonstrated ability to meet deadlines while working in a fast-paced environment.

Requirements for Intermediate Position:

  • Associate’s degree or equivalent degree 
  • Minimum of two years demonstrated experience in a related role requiring confidentiality, timeliness, customer service, prioritization and troubleshooting while working on a team
  • Demonstrated high quality customer service skills. 
  • Demonstrated proficiency with current computer technology and applications (e.g. word processing, spreadsheet, and collaboration applications).
  • Excellent interpersonal and communication skills, especially the ability to adapt to a variety of interaction styles.
  • Excellent organizational skills and strong attention to detail. 
  • Demonstrated ability to meet deadlines while working in a fast-paced environment.

Desired Qualifications*

  • Experience with learning management systems.
  • Experience with Microsoft Access and SharePoint. 
  • Experience with data uploads and CSV files. 

Organizational Competencies

  • Requirements for this position are based largely on the UM Competencies model.  Demonstrated proficiency in each of the seven competencies is required:

Building Relationship / Interpersonal Skills

  • Demonstrated ability to develop and maintain positive and cooperative relationships, inside and outside of work group, interacting in a friendly, open, honest, and accepting manner.  Maintains agreed upon levels of confidentiality.
  • Demonstrated ability to use formal/informal networks to accomplish tasks and objectives, developing and maintaining smooth, cooperative working relationships.

Creative Problem Solving / Strategic Thinking

  • Provides necessary attention to solve different level problems, often multitasking to solve moderate level problemsCommunication
  • Demonstrated ability to communicate clearly and effectively both verbally and in writing, to differing audiences.
  • Uses appropriate methods of communication (face-to-face, etc.) to achieve desired results.

Development of Self and Others

  • Demonstrated initiative in participating in growth opportunities for continuous development and improvement.
  • Demonstrated ability to apply new skills/knowledge to the job.  

Flexibility / Adaptability to Change

  • Understanding and accepting the need for change, cooperating in implementation, and constructively voicing concerns and proposing alternatives.
  • Ability to assist in the implementation of changes within established and changing deadlines.

Leadership / Achievement Orientation

  • Understands what is expected to do the job well; functions effectively in a team; exercises positive influence.

Quality Service

  • Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service.
  • Demonstrated ability to see issues from the customer’s perspective assesses urgency of requests and responds accordingly.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.