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Job Summary

Admission Triage Coordinator conducts clinical and financial pre-admission screening of all unscheduled transfer patients utilizing UMHS clinical standards and financial guidelines. This position serves as a key coordinator for patient placement management that maximizes throughput and reimbursement potential for outside hospital transfers into UMHS. Manages patient queues through continuous assessment of patient acuity and capacity.

 

Responsibilities*

Patient Evaluation Process and Transfer Coordination:
  • Function as primary coordinator for transfer requests from other facilities.
  • Screen transfers to evaluate patient care requirements and determine if medical necessity criteria for admission are met. Initiate referral to physician advisor as indicated.
  • Coordinate and facilitate communication between physicians and requesting transfers and appropriate medical staff.
  • Provide ongoing assessment and communicate changes in patients’ clinical condition to Patient Flow Coordinators for proper placement.
  • Collaborate with requesting and admitting physicians to assure appropriate level of care is assigned and written order is obtained.
  • Confirm and document admitting service and attending physician.
  • Evaluate all patient payment sources and determine authorization requirements.
  • Offer air ambulance transportation for ICU patients and refer to survival flight.
  • Obtain and convey clinical information to payers in order to obtain authorization for incoming transfer patient admission as well as air transportation authorization when necessary.
  • Suggest alternatives when UMHS/Mott/CVC inpatient transfer is not indicated and assist OSH as needed.
Leadership:
  • Educate and provide feedback to nursing and medical staff in clinical departments, inpatient units and procedural areas to improve patient placement and Facilitate timely transfers.
  • Support the education mission by providing education and precepting to nursing students as appropriate.
Continuous Quality Improvement:
  • Participate in the development, implementation and ongoing evaluation of policies and procedures related to transfer guidelines and utilization management.
  • Assess and evaluate new or revised systems which support ABCC goals and objectives.
  • Recommend and facilitate improvements in the patient placement process based on data analysis.
  • Document notable events for follow up and make recommendations for quality improvement.
  • Maintain required documentation to support quality improvement and performance metrics.
Professional Development:
  • Participate in the orientation and training of ABCC staff.
  • Participate in activities to promote own continued learning and professional growth.

Required Qualifications*

  • Bachelor's degree in nursing or a related allied health discipline or equivalent combination of education and experience is required.
  • Minimum of 4 years current clinical experience.
  • Excellent clinical knowledge and assessment skills to evaluate and prioritize patient flow issues.
  • Demonstrated ability to prioritize and work as a team, make difficult decisions under pressure.
  • Demonstrated ability to plan, organize and direct the activities of others.
  • Demonstrated excellent problem solving, conflict resolution, verbal and written communication skills, and customer service skills.
  • Demonstrated ability to establish excellent working relationships with physicians and all levels of staff.
  • Demonstrated team spirit, dependability, initiative, good judgement and interpersonal skills to interact effectively with team members, patients and families.
  • Demonstrated computer competency.

NOTE: Required qualifications must be met by the candidate in order to be interviewed and considered for the position.

RESUME REQUIRED (for both internal & external applicants):
You must attach a complete and accurate resume to be fully considered for this position.

Desired Qualifications*

  • Unencumbered license as a registered nurse in the State of Michigan
  • Four or more years of clinical bedside experience - ICU, ED and Med/Surg
  • Working knowledge of utilization review and/ or experience with patient health outcomes and understanding of reimbursement regulations and issues.
  • Experience facilitating patient placement
  • Experience with systems that support patient flow, revenue and admission processes

Work Schedule

Hours per week: 36
Night shift; 12-hour shifts; 6:00 PM - 6:00 AM 

Work Locations

Admissions & Bed Coordination Center - University Hospital 

Additional Information

Supervision is received from the ABCC Management and Supervisor

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.