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How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Patient Services Associate functions as an integral member of a team of care providers for Speech-Language Pathology for outpatient and inpatient units.


  • Greets patients and visitors, checks patients in and out, and obtains necessary documentation. Verifies and enters insurance and demographic information.
  • Scans, sorts and electronically files all incoming patient paperwork
  • Communicates with providers when patients have arrived
  • Creates follow up appointments for patients
  • Collect patient balances and copays
  • Manages the No Show Patient Workflow
  • Completes medical record release requests and schedules/confirms patient appointments.
  • Collects co-payments and reconciles all daily reports and deposits for accuracy.
  • Provides general office and clerical support to assigned inpatient and out-patient/medical office.
  • Performs various clerical duties including typing, processing mail, and ordering and maintaining supplies.
  • Receives and handles incoming telephone calls.
  • Schedules and coordinates appointments utilizing appropriate triage techniques and in compliance with patient's insurance status and assignment.
  • Reviews daily appointment schedule to assure accuracy
  • Retrieves and reviews daily audit reports and corrects discrepancies. Retrieves and reviews open encounter report and completes process to close encounters.

Required Qualifications*

  • Minimum 1 (one) year of full-time college credits (may be substituted for years of experience)
  • 2-3 years of related experience
  • Ability to multi-task
  • Computer skills (MS Office, EMR) including data entry
  • Ability to successfully handle confidential information
  • Professional communication with patients, peers, and clinical staff
  • Problem-solving skills
  • Exceptional interpersonal skills and the ability to work well within a team setting. 
  • Demonstrated active listening, written, verbal and information technology skills. 

Desired Qualifications*

  • At least 1 (one) year of medical office experience preferred
  • Knowledge of basic medical terminology
  • Experience working within a large, complex healthcare setting
  • Familiarity with Michigan Medicine's electronic medical record systems
  • Knowledge of university policies & procedures

Work Schedule

Monday-Friday, 8AM - 5PM

Background Screening

Under Michigan law, a criminal history check including fingerprinting is required as a condition of transfer or employment for this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.