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Job Summary


The Michigan Medicine Office of Counseling and Workplace Resilience Program (OCWR) is seeking candidates for the position of Receptionist.  The successful candidate will provide excellent communication skills, diplomacy, and customer service skills to clients and program support to administrative and professional staff of the Michigan Medicine OCWR.

This position reports directly to the Program Director and collaborates with professional staff within the office and between units within Michigan Medicine and the Ann Arbor campus.

University Human Resources seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives, and ways of knowing and learning. 



Summary of Duties

Answer, screen and route phone calls, representing the Michigan Medicine OCWR to internal and external visitors and clients via phone and office reception.

Maintain appointment schedules for OCWR professional staff and schedule meetings as requested.

Triage, route and follow-up on highly confidential information from clients via phone, email, fax and office forms.

Perform general clerical duties and additional projects and duties, as assigned.


Required Qualifications*

Demonstrated good customer service, which includes core beliefs in human goodness and a commitment to embody kindness, compassion and service in all interactions.

Demonstrated ability to perform effectively in a health care environment.

Ability to apply understanding of the primary constituency groups served by Michigan Medicine OCWR.

Ability to demonstrate exceptional judgement and experience in handling confidential information.

Effective listening, written, verbal, and information technology skills.

Ability to adhere to high standards of personal and professional conduct.

Positivity in responding to change, willingness to learn new ways to accomplish a better outcome, and maximizing productivity while minimizing waste.

Willingness to adopt practices to improve work processes, enhance customer service, and ensure excellence in daily work.

Ability to work independently and organize work with attention to detail and accuracy.

Exhibited flexibility, organizational, motivation, open-mindedness, and ability to multi-task.

Ability and willingness to communicate positively and professionally with a diverse population.

Proficiency with Microsoft Office suite of software.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.