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How to Apply

To apply for this position, please upload your resume and cover letter as one document.  The cover letter should address your fit for the position as well as your professional commitment to diversity, inclusion, justice, and equity.  

Job Summary

The University of Michigan, School of Social Work (SSW) seeks an Instructional Technologist Intermediate to support the instructional technology needs of our faculty, staff, and students. This position will report to the SSW IT Associate Director and will work closely with other members of the SSW-IT team.

This position will provide support for Canvas and other e-learning technologies within SSW. This includes training, troubleshooting, assistance, and documentation of Canvas and other e-learning technologies SSW. This position along with other members of the SSW IT team will provide technical assistance including video conferencing and video production support as requested for the classes, meetings, and special events taking place in the School of Social Work Building (SSWB).


Online teaching and collaboration support - 25%

Provide support and feedback to SSW instructors in the effective use of Canvas and other e-learning technologies including video conferencing. Provide training and documentation on instructional technology including use of SSWB classroom facilities, Canvas, and other e-learning tools. Resolve e-learning technology issues for instructors and students. Help instructors use Canvas and other tools to create active and engaging course sites, explore and test new Canvas features and plugins, and troubleshoot any issues in a clear and friendly manner.

Classroom Technology - 25%

Manage and support instructional and A/V technology in SSWB classrooms and meeting spaces, such as: projectors, sound amplification, video cameras, lecture capture systems, microphones. This includes: providing training and assistance to instructors in the use of technology in SSW classrooms; performing routine maintenance and first level troubleshooting of problems with equipment as they arise; arranging repairs and second level troubleshooting; researching, selecting, and recommending equipment for purchase; monitoring and reporting patterns of use, and areas of unmet need; anticipating future growth and trends. This individual will work with other instructional technology staff to perform daily checks and provide immediate assistance with classroom technology.

Media Production - 20%

Provide assistance in the production and publishing of multimedia content (video, audio, screencasting). This includes editing of multimedia assets in order to achieve professional quality and impact; providing metadata for resulting multimedia assets; utilizing and recommending various online platforms for delivery of multimedia.

Special Projects - 10%

Based on experience and skill set, special projects may include assistance with instructional design, web design, piloting and evaluating new classroom technologies, research technology support

Supervision and Coordination - 10%

In conjunction with the IT Associate Director, coordinate scheduling and support activities of other SSW IT Technician and student workers to for technology and A/V assistance required for daily SSW operations and events.

Learning and Growth – 10%

Take a self-directed approach towards professional development, cultivating new skills and competencies. Stay current on modern instructional, A/V, and web/video conferencing technologies to support modern pedagogical approaches. Suggest opportunities for improvement within SSW spaces and technology.

Required Qualifications*

  • Bachelor degree in educational technology, instructional design, or related field, or equivalent combination of education and experience
  • 2 years experience in supporting instructor use of instructional technology
  • 2 years experience creating educational content using a variety of technologies
  • Video recording and editing skills
  • Experience with video/web conferencing, webcasting, and lecture-capturing systems; demonstrated strong customer service orientation and excellent verbal and written communication skills
  • Strong time management, organizational skills, and detail-oriented work habits
  • Experience in troubleshooting and resolving technical issues under pressure and effectively manage multiple, simultaneous tasks
  • Ability to interact with and provide support and training for diverse constituents
  • Must be able to work independently and as part of a team with strong interpersonal skills and professionalism
  • General knowledge of Canvas or similar Learning Management System

Desired Qualifications*

  • Familiarity with the University of Michigan IT environment and services
  • Experience using most or all of the following tools (or equivalent): Adobe Photoshop, Adobe Premiere, Final Cut Pro, BlueJeans, Camtasia Studio, Kaltura, ARC, Adobe Captivate
  • Familiarity with ADA requirements in regards to making multimedia accessible to people with disabilities
  • Ability to document procedures and workflows

Work Schedule

The typical work schedule for this position will be 8am-5pm M-F with occasional deviations for special events or backup for other staff.

Application Deadline

In order to receive full consideration for your application, please submit your bid within the first seven calendar days of this posting. UM job openings are posted for a minimum of seven calendar days and the SSW may start the review/selection process as early as the eighth day after posting. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.