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Job Summary


As part of the orientation training process, you will have extensive MiChart training, Aspect phone training, basic insurance training and active training with current call center agents.

What skills will you master?

This position will support Adult and Pediatric Non-Cancer Urology patients for Michigan Medicine.

Our Call Center Representatives are the first point of contact for our patients, families and referring offices. We expect our agents to provide exceptional customer service with every call. In joining this department, you will contribute to the growth and expansion of this nationally ranked program. Not only will you schedule complex urological procedures such as Cystoscopies, Cystometrograms, Prostate Biopsies, Penile dopplers, and Urodynamics, you will also gain vast experience working within MiChart. During your time working in Urology, you will learn to master the web-based phone system, Aspect. We are excited to help you grow your skills!



In addition to these specialized skills you will:?

  • Strive to meet Michigan Medicine Call Center standards and operational expectations for the Department of Urology.
  • Schedule new and return patient visits determining appropriate clinic provider based on specified standards utilizing the Cadence/MiChart Scheduling System.
  • Utilize written communication skills accurately/appropriately when composing telephone encounters in MiChart, email communications and internal messaging.
  • Perform telephone triage and distribute for action; document according to specified clinic standards.

Required Qualifications*

  •  High school diploma or GED
  • Some office experience is necessary
  • Proficient in Microsoft Office and Excel
  • Knowledge of basic medical terminology is necessary
  • Excellent attendance record and punctuality

Work Schedule

The facility is open 8:00 AM – 5:00 PM Monday through Friday.

Work Locations

Urology Centralized Call Center

North Campus Administrative Complex

While the North Campus Administrative Complex (NCAC) may be located off of the main medical campus, we do scheduling for 11 Ambulatory Care Clinics across the state of Michigan. Housed in a 2-story building just off Hubbard Rd on the north side of Ann Arbor, the NCAC has great parking and many amenities nearby.

Additional Information

Why work for Michigan Medicine?

You will play an integral role within our institution, and are important to providing the highest quality service to patients and their loved ones. We are eager to assist you in becoming a well-rounded employee and individual, and to help you advance in your career. Don’t hesitate – join our team today, and help us provide remarkable care for our Urology patients.

What perks and benefits can you look forward to?

  • Excellent medical, dental and vision coverage
  • 2:1 Match on retirement savings
  • 75% Tuition Reimbursement
  • Growth opportunities to higher seniority positions
  • Management that provides quality training and direction
  • Direct communication and partnership with Nurse Practitioners and Physicians
  • Exposure to many Specialty Care Departments

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.