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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.


Risk Management Services has an immediate opening for an Administrative Assistant Intermediate. This position provides administrative support to Risk Management and Work Connections. 

Claim Investigation and Support

  • Perform basic claim investigation including assessing severity of damages, evaluating the contributing causes of employee injuries and illnesses, and determination of appropriate claims payments. Authority level: $7,500.
  • Formulate and coordinate appropriate action plans to ensure satisfactory outcomes.
  • Evaluate and determine appropriate claim coverage and authorize payments as required.
  • Perform support activities including data entry, preparation of state forms, scanning, correspondence and other tasks as required.
  • Process claims payments as authorized.
  • Calculate, order and reconcile benefit payments as authorized by Disability Coordinators.
  • Maintain data to ensure compliance with MIOSHA recording requirements.
  • Assess the severity and anticipated duration of employee disability, refer to Disability Coordinators for handling as needed and advise departments as required.

Office Administration

  • Serve as front-line reception for internal and external customers to Risk Management Services and Work Connections, requiring problem solving customer request/issues and work with appropriate staff for resolution.
  • Develop metrics on customer service, office support and other issues.
  • Provide general office support as needed in areas such as, but not limited to:  record retention, correspondence, coordinating office events, scanning, facilities & equipment (e.g., phones, copier, fax, printers, appliances) ensuring that all maintenance agreements are up to date.
  • Assist in coordinating material for special projects and reports including the monthly Claims Management Committee report.
  • Coordinate and schedule high level meetings involving executive officers, deans, department heads and outside agencies.
  • Coordinate travel and catering as needed.
  • Actively participate in the process of continual business office operations improvement.
  • Compile and manage receipt of restitution and subrogation payments.  Monitor payment activity and reconcile accounts receivable. 
  • Develop and maintain reporting of customer service survey, claims, accounts receivable and restitution payments.

Facilities/Building Management

  • Assist with coordination with building maintenance repairs, and concerns.
  • Maintain office equipment.
  • Assist with coordination of large building projects.
  • Submit necessary work orders.
  • Liaison between project managers, building occupants, outside vendors.
  • Maintain, trouble-shoot and clean equipment.
  • Solicit maintenance or repair when needed.
  • Monitor all repairs, and follow up calls.

Required Qualifications*

  • High School diploma or equivalent combination of education and experience.
  • At least 3 years of administrative experience in claims or legal services.
  • Experience with MiChart, scheduling, and UMHS medical records systems.
  • Proficiency with MS Word, Excel, and PowerPoint.
  • Demonstrated experience with organizing conferences, meetings and the UM calendaring systems.
  • Demonstrated ability to work independently, showing sound judgment based on experience.
  • Demonstrated ability to work as part of a team in a professional and collaborative manner.
  • Demonstrated ability to multi-task, learn quickly and stay calm in the face of concurrent tasks.
  • Demonstrated accuracy and orientation to detail in work.

Desired Qualifications*

  • Bachelor's degree.
  • Experience with the University’s Risk Management Information System or other claims systems.
  • Experience in handling Workers’ Compensation claims and knowledge of MIOSHA reporting procedures.
  • Knowledge of UM policies, procedures, and regulations.
  • Experience with M-Pathways (particularly p-cards, procurement, and finance).

Additional Information

The University of Michigan, with an operating budget of more than $7 billion, is a leader in higher education.  The Finance Division reports to the Executive Vice President and Chief Financial Officer and partners with the University community to provide the financial infrastructure essential to being one of the world’s greatest public universities.  We are comprised of several units including Treasury, Financial Operations, Sponsored Programs, Procurement Services, and Financial Analysis.  Comprised of several distinct divisions, we share a common set of values and goals.  For more information about the Finance Division, please go to

We offer an extensive total compensation package including competitive pay, two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days. 

The Finance Division seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.