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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

GENERAL PURPOSE

Healthcare organizations must have a health record that is created and maintained to meet the requirements of a legal business record.  It must be maintained in a manner consistent with state and federal requirements. HIM professionals are charged with reconciling health records, as well as certifying them as accurate and complete.  Proper management of corrections made within the health record is imperative to maintaining the best quality and integrity of information possible for patient safety purposes.

Responsibilities*

The Data Integrity Specialist works at the center of the chart correction process.  Coordinate the parties and interdisciplinary teams involved in each case (i.e., finance, clinical departments, and Pharmacy) and is responsible for ensuring all necessary corrections are made in a timely manner and each case is validated prior to closure to ensure that documentation is complete and accurate to support patient safety and continuity of care.  The Data Integrity Specialist is also responsible for being available to respond to urgent corrections 24 hours a day/7 days a week.

Provide assistance and guidance regarding documentation needs and requirements in accordance with compliance guidelines, Joint Commission, CMS and other regulatory requirements.  Possess an in depth knowledge of how to provide customers of MiChart with proper information when they are experiencing problems and to perform chart corrections. 

Communicate with clinicians, health care providers, and Information Technology personnel critical and complex information on how to report and correct health record documentation, often in an urgent timeframe.  Provide customer service to UMHS staff to ensure that incorrect data is identified, charting errors are communicated to the parties identified in the chart correction policy, erroneous data is corrected, and is verified that the clinical information was updated completely and correctly.  Document outcomes of the chart correction process according to organization’s policies. Make independent decisions on how best to address critical registration and documentation errors impacting patient safety and direct clinicians and ancillary and clinical departments on the necessary actions that must be taken to mitigate.

Provide comprehensive management reporting of assigned HIM unit metrics supporting process control and continuous improvement to executive leaders, HIM leadership, and HIM staff. Extract data from systems, create and maintain a database of reporting information, construct queries, compile and analyze data, create regular and ad hoc reports for presentation to executives, departmental leadership, and HIM and MCIT staff. Ensure data quality, well-defined metrics, and support ongoing management review.

Create reports and perform data analysis to create new knowledge.

 Notify management of errors and potential problems and provides appropriate follow-up.  Work with clinicians and ancillary and clinical departments to improve processes and reduce errors. Maintain confidentiality in all aspects of the job.  Notify clinicians and health care providers of misdirected results routing and the impact of potential patient safety issues.  Make corrections to clinical information sent to the Health Information Exchange, Patient Portal and Care Everywhere.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES 

OPERATIONS

  • Review, prioritize, and facilitate reported chart corrections (24 hours a day/7 days a week)
  • Facilitate emergent multiple registration number merges on inpatients and emergency department patients, interfacing with and directing multiple stakeholders as to the appropriate actions to take to quickly resolve data quality issues as a result of multiple registration numbers being assigned in a manner and timeframe to minimize the impact to patient safety
  • Facilitate emergent wrong registrations through the Contact Move process on inpatients and emergency department patients, interfacing with and directing multiple stakeholders as to the appropriate actions to take to quickly resolve data quality issues as a result of wrong patients being registered in a manner and timeframe to minimize the impact to patient safety.
  • Investigate and resolve misdirected test results to ensure timely communication to support patient care.
  • Activate Patient Highlights facilitating communication with users that there is a chart correction in progress.
  • Investigate and facilitate chart corrections related to Patient Portal, Care Everywhere and Health Information Exchange.
  • Communicate error resolutions to the end users.
  • Perform analysis of department and end-user business needs. Document end-user requirements. Utilize technical, analytical, and customer service skills, knowledge of regulatory requirements, and HIM policy and practices related to the EHR to identify options to meet end-user needs. Articulate the costs, risks, and benefits of all options presented to enable informed decision-making.
  • Analyze data trends to identify system deficiencies and operational problems
  • Validate all reports to ensure accuracy
  • Support the creation of executive, departmental, and unit operational benchmarking activities and reporting for assigned projects.
  • Collaborate with HIM Leadership to implement production, productivity, quality, and customer-service standards.
  • Design and execute database queries; design reports that can be run by HIM management / administrative staff; analyze and support department statistical reporting requirements.

CUSTOMER SERVICE

  • Provides telephone triage and handles identified charting issues through resolution. 
  • Advise clinicians, HIM staff, and other customers on HIM procedures and assist in resolution of incorrect documents and documentation related issues.

SKILL SET

  • Attention to Detail:  Achieves thoroughness and accuracy when accomplishing a task
  • Data Management:  Acquires, validates, and processes data so its accessibility, reliability, and timeliness are ensured to satisfy the needs of end users
  • Analysis:  Analytical skills with the ability to visualize, articulate, and solve complex problems and concepts and make decisions based on available information.  Ability to analyze detailed information to determine appropriate resolutions and merges 
  • Critical Thinking:  Gathers and integrates critical information to arrive at effective solutions.  Identify issues related to the generation of multiple registration numbers and makes recommendations for resolution and improvement
  • Decision Making:  Makes timely, informed decisions that take into account the facts, goals, constraints and risks often without guidance from management

supervision received

General supervision is received from the Data Integrity Unit Administrative Manager.

Required Qualifications*

  • Registered Health Information Administrator (RHIA) certification, or an equivalent combination of professional certification, education and experience is required;
  • Bachelor’s degree in Health Information Management or related field of education is required;
  • Maintenance of professional certification(s) and American Health Information Management Association membership required;
  • Experience using UMHHC information systems/applications (i.e. CareWeb, MiChart, IRIS, etc.) is desirable. Knowledge of standard medical terminology, anatomy and physiology is required;
  • Knowledge of medical terminology, medical treatment methods, pharmacology, patient care assessment, medical documentation requirements, data collection techniques is required;
  • Demonstrated ability to collect and analyze medical information is required;
  • Ability to work independently or in a team with minimal supervision required;
  • Strong communication skills for interactions with clinicians and staff required.

Desired Qualifications*

  • 1-2 years’ experience in a medical office or health information management department desired;
  • Knowledge of procedures/process to make corrections in MiChart (electronic health records) desired;
  • Proficiency using computer applications/programs for work tasks as desired;
  • Experience with technology, structure and regulations governing Health Information Exchange is desired.
  • Experience creating reports and queries using tools such as Crystal Reports, Oracle OBIEE, Hyperion Reporting, Business Objects or Hyperion Interactive Reporting desired.

 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.  The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: 

  • Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. 
  • Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.