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Job Summary

The Donor Relations and Stewardship Officer creates, implements and evaluates opportunities to creatively and strategically engage prospects and donors, as well as recognize them for their contributions and inform them about the impact of their gifts to the university via avenues of traditional methods, new and social media. This position will primarily focus on major donors and will partner with major giving officers to find new and creative ways for the team to increase efficiency and create highly personalized opportunities to steward university donors. This position will also partner with the Director of Institutional Advancement Marketing and Communication and other non-development staff to demonstrate the impact of a donor's gift, creating meaningful communications, events and activities that serve to create memories for our donors and increase engagement of donors across campus.

Responsibilities*

Donor Relations

  • Based upon best practices, develop an effective and sustainable campus-based donor recognition program to augment programs managed university-wide by OUD.
  • Develop and produce engaging activities for our donors to demonstrate the importance and effect of their giving.
  • Update and maintain recognition policy and standards for the campus.
  • Work with gift officers to develop, track and report on individualized strategy for donors and prospects, including the development of processes for:  
    • Timely correspondence based on donor preference.
    • Follow-up on action items identified in donor meetings.
    • Strategies that foster continued donor engagement.
  • Conduct necessary follow-up after donor visits.
  • Assist in performing background donor research, preparing materials, and preparing briefing materials for meetings, events and donor calls.

Stewardship

  • Based upon best practices, update and maintain the campus stewardship plan that increases the engagement of UM-Dearborn donors and augments programs managed university-wide by OUD.
  • Produce and distribute donor correspondence, and/or assure the chancellor’s office and other units are, including timely acknowledgement letters. Assure that donor interaction reports and associated entries are entered into the DART system.
  • Review reports on current gift spending information for donors.
  • Produce necessary stewardship reports and proposals.
  • Maintain information on gifts and other pertinent funds related to each donor.
  • Work closely with other donor relations colleagues in OUD and across the University-system to maintain a network of information on best practices, new ideas and overall opportunities including OUD’s Stewardship Toolkit.
  • Work with non-development units to encourage an appropriate and easy-to-implement level of stewardship occurs at the unit level.

Administrative Support

  • Identify and maintain all donor naming opportunities including signage across campus.
  • Assist with reviewing and updating donor communications including electronic and printed materials.
  • Simplify processes when opportunities arise.
  • Contribute to raising awareness of IA services and activities across campus.
  • Develop reports as necessary.
  • Facilitate special projects and perform other duties as assigned.

Required Qualifications*

  • Bachelor's degree.
  • Two to five years of experience in donor relations and/or stewardship work or transferrable skills, preferably in a university setting.
  • High level of comfort when dealing with high net worth individuals, and an ability to maintain discretion, and a high level of confidentiality when dealing with benefactors.
  • Exceptional interpersonal skills, both written and oral, as well as a high level of sophistication and maturity in social and professional settings.
  • Must be a self-motivated, highly dependable independent worker with the ability to efficiently and effectively prioritize work and problem solve without direct supervision.
  • Excellent organizational skills.
  • Ability to work in a complex, fast-paced environment with the ability to manage multiple projects and priorities and meet challenging and changing deadlines.
  • Detail and results oriented with strong anticipatory instincts; a self-starter who takes initiative with excellent follow-through.
  • Demonstrated ability to develop good working relationships with internal and external constituency groups and to work collaboratively with colleagues in a team environment.
  • Understanding of and passion for the regional/metropolitan mission, vision and values of the University of Michigan-Dearborn.
  • Strong commitment to philanthropy at UM-Dearborn.
  • Demonstrate existing comprehensive knowledge of the University of Michigan organizational structure, culture, operations and procedures, or the ability to quickly learn this information.
  • Ability to work flexible hours, including occasional weekend and evening hours.
  • Excellent written and verbal communications, including executive-level correspondence.
  • Experience with DART or similar donor management systems.
  • Excellent knowledge of Google products including: Email, Drive, Documents, and Sheets and Microsoft Office products including: Word, Excel, and PowerPoint.
  • Demonstrated experience in project management.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.