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Job Summary

The Administrator of the C&W Program reports to the Chief Operating Officer (COO) of the University of Michigan Medical Group (UMMG), and partners with their triad leadership for overall performance and management of the Children and Women’s Interdisciplinary Program.

The primary responsibility for this management position is to provide leadership for strategic, financial, and operational priorities across their Interdisciplinary Program. The Administrator will coordinate these activities with the overall UMMG and Michigan Medicine (MM) priorities. The Administrator will provide management and oversight for care delivery, space management, performance management, and clinical, operational, and financial performance. He/she is also responsible for oversight and support of ACU operations and budgeting for the Children and Women’s Interdisciplinary Program in collaboration with ACU Group Leadership teams from departments aligned to their Interdisciplinary Program.

Essential Functions

  1. Works closely with UMMG leadership and other administrators to provide leadership for strategic, financial, and operational priorities across the ambulatory enterprise.

  2. Serves as a key member of the Interdisciplinary Program Oversight Team.

  3. Directs and leads multiple complex workstreams, including large scale facility, IT, program development, and clinical re-design initiatives.

  4. Works collaboratively in a team environment, continually addressing ongoing and new issues, while also exercising appropriate autonomy when needed to meet job requirements.

  5. Provides expertise and consultation as it relates to operations effectiveness, patient access, financial management, employee engagement, and patient satisfaction.

  6. Creates alignment with Michigan Medicine and Ambulatory Care Services strategies and priorities to facilitate administrative and operations management at a local level.

Responsibilities*

  1. Fundamental Responsibilities

  • Develop and deliver all patient-centered programs and services within UMMG Ambulatory Care Services in clinics.

  • Represent UMMG on committees and other activities ensuring collaboration and liaison with appropriate clinical-enterprise-wide groups.

  • Support the UMMG Leadership Triad in determining quality and patient care initiatives and improvements that support organizational priorities.

  • Identify philanthropic opportunities to support UMMG/ACS.

  1. Program & Clinical Management

  • Support physician and nursing leaders in identification and approval of care model requirements for each specialty, including roles, responsibilities, and exceptions.

  • Approve non-physician staff complement at the clinic/ACU level, in collaboration with nursing leader.

  • Oversee identification of potential revisions to the staffing model based on analysis of visit and productivity data from ACU Group Leadership and ACU Clinic Leadership.

  • Develop strategies to improve transition of care between inpatient, outpatient, and home care.

  • Provide oversight for regulatory compliance with CMS, JC, and CLIA, as applicable, operations of supporting functions (including identification of areas for improvement), and onboarding of new physicians, APPs, and support staff in clinics.

  • Support adherence to template and scheduling standards for access.

  • Establish priorities, areas of focus, and measurable targets for performance improvement for support services.

  • Allocate space within the ACUs in their Interdisciplinary Program and oversee monitoring of space utilization within the ACUs.

  • Identify improvements for ambulatory facilities, including construction or renovation of structures and purchase of major equipment.

  • Monitor clinical performance metrics at the interdisciplinary program level and support monitoring of clinical performance metrics at an ambulatory-wide level.

  • Support communication of clinical performance metrics regularly to faculty and staff in clinics.

  • Present on ACU clinical performance metrics to leadership committees.

  • Oversee identification and sharing of clinical best practices to faculty and staff.

  1. Operational and Financial Management

  • Oversee resolution of clinical and operational problems at the ACU level.

  • Monitor operational and financial performance metrics at the interdisciplinary program level.

  • Oversee identification and sharing of operational and financial best practices to faculty and staff.

  • Work with department leadership to secure faculty support for operational and financial performance.

  • Oversee approval of ACU budget for upcoming year.

  1. Faculty and Staff Performance Management

  • Support recruitment, selection, and evaluation of ACU Medical Directors.

  • Oversee recruitment, selection, and evaluation of ACU Administrative Managers.

 

 

Required Qualifications*

Master’s degree in health services administration or business administration or an equivalent combination of education and experience?  At least five years of progressively responsible experience and proven success in the management of health care delivery and a history of successful execution of initiatives in ambulatory care operations or physician practice management.   Considerable health care experience and strong experience in managing clinical operations/practice management.  Proven experience managing in complex organizations.   Excellent oral and written communication and interpersonal skills, as demonstrated by the ability to work effectively with administrative partners, individuals, and/or teams, across disciplines.  Demonstrated skill in change management.  Credible, assertive, self-motivated administrator.  Confident with the ability to convey vision. Skilled at data management and analytics.  Considerable knowledge of management principles, practices, and methods.  Knowledge of University policies and procedures preferred.

Additional Information

  1. Has a direct reporting relationship to the COO of UMMG.

  2. Partners with the physician and nursing leader to effectively oversee, operationalize, and implement UMMG strategic and operational priorities.

  3. Oversees ACU Group Leadership and ACU Clinic Leadership to identify, resolve, and appropriately communicate safety, quality, and care delivery issues.

  4. In Partnership with the physician and nursing leaders, the Administrator provides functional and operational oversight of ACU Group Leadership for departments aligned to their Interdisciplinary Program, and respective ACU Clinic Leadership.

 

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.