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Job Summary

MEND/Podiatry Ambulatory Care facility is dedicated to providing high quality health care services for adults. We are actively seeking compassionate, enthusiastic, motivated, patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume. The cover letter should address why you believe you would be a good fit for this position and an outline of your customer service experiences that would be applicable to this position. This position is located at Domino’s Farms, 24 Frank Lloyd Wright Drive in Ann Arbor.

Act as a Medical Assistant for MEND/Podiatry. You will serve as a positive role model on the clinical team. Your duties will require you to act as a change agent who promotes process improvement and sharing of best practices with the team. Be a part of building a culture that promotes team work, open, honest communication and collaboration with all customers; internal and external. Coach and support other team members to promote improvement and positive performance, embodying service excellence.


Intake: Efficiently and effectively prepares and organizes clinic exam and procedure rooms with appropriate equipment and supplies. Obtains and records accurate/pertinent intake information that includes preparing medical information and reports for the appointment (reviewing PSL, updating prescription information, etc). Efficiently preparing the patient based either on complaint or predetermined protocol assisting the patient when appropriate.

Direct Patient Care: Assists the provider during the patient visit that could include routine procedures, ear irrigations, office-based surgical procedures, collection and /or process of specimens for either onsite testing or preparing for pick-up. Able to confidently share test preparation with the patient/family. To continuously track the clinic patient flow and identifying holdups and notifying patients if the schedule runs behind. Prepares and assures patients are given appropriate and prepared paperwork (en-counter forms, test requisitions, school or work forms, etc.).

Medication Administration: Prepares and administers all appropriate medications using the 5 rights and by written physician order. Two patient identifiers are verified before administration of any medication. All medications are documented correctly in MiChart. Appropriate patient information sheets are provided to the patient/caregiver.

Clinical Support Processes : Provides accurate and efficient clinical support processes that include prescription refills, test results reporting, pharmacy insurance authorization, and /or other request. May facilitate the appointment process with clerical staff (overbooks, or directly schedule). Also perform other assignments such as opening processes (QC testing) supply inventory and patient calls. Able to collaborate with nursing and physician staff to ensure optimal patient care.

Education and Training: Maintains current competencies and mandatory training. Attends mandatory clinic and hospital training programs. Actively participates in clinic and/or staff meetings.

Facilitation: Ability to coordinate use of exam/procedure room space. Able to support multiple providers and/or specialties. Provides assistance with complex procedures and/or specimen collections. Takes initiative in identifying, acting, and following through on problems and tasks.

Leadership: Serves as a positive role model and is an integral member of the clinical team. Communication is effective and positive with the entire health care team. Demonstrates proactive problem solving skills and takes the initiative to identify, act and follow through on problems. Is able to consider the impacts of decisions / changes beyond the immediate work group.

Work provider’s registry or exception report to resolve gaps in care (e.g. lack of follow-up, missing tests, missing action plans, missing immunizations).

Enter CPT codes into scheduling system to permit business team’s identification of patient financial liability.

Develops, along with lead or supervisor and scheduler colleagues, standard work.

Acts as a Panel Manager for a clinic.

Additional Responsibilities:

Relates work and job purpose to Michigan Medicine mission and commitment to putting patients and families first.

Interacts effectively and builds respectful relationships within and between units and among individuals.

Communicates effectively in ways that enhance productivity and build respectful relationships.

Demonstrates active listening, written, verbal, and information technology skills.

Shares relevant information.

Seeks constructive approaches to resolving workplace issues.

Adheres to high standards of personal and professional conduct.

Responds positively to change, showing willingness to learn new ways to accomplish work.

Fosters mutual respect and supports Michigan Medicine commitment to diversity. Promotes community building and diversity initiatives that help employees learn and respect each other’s differences.

Contributes to a safe and secure environment for patients, visitors, faculty, and staff by following established procedures and protocols as appropriate by job function.

Adopts practices to improve work processes, enhance customer satisfaction and ensure excellence in daily work.

Accomplishes work in ways that maximize productivity and available resources while minimizing waste.

Excellent attendance.

Keyboarding skill sufficient to assist with documentation in the electronic health record

Related Duties:

Perform other related duties as assigned.

Required Qualifications*

  • High school diploma or GED.
  • Graduation from a medical assistant program or an equivalent combination of education and 3-4 years of experience.
  • Demonstrated ability to perform all duties required of a Medical Assistant.
  • Knowledge of methods, materials and equipment used in laboratory and patient care activities.
  • Experience in an outpatient setting, preferably in a Primary Care setting.
  • Demonstrated interpersonal skills and ability to work as part of a team.
  • Must have good attendance record.
  • Certification as a Medical Assistant.
  • Knowledge of basic medical terminology.
  • High-paced environment with consistent, direct patient interaction that includes standing/walking, as well as lifting, positioning, pushing and/or transferring patients.
  • Ability to communicate effectively.
  • Demonstrates active listening, written, verbal and information technology skills.
  • Serves as a positive role model
  • Attention to detail
  • Takes initiative
  • Facilitates cooperative relationships
  • Demonstrates proactive problem solving strategies
  • Participates in identifying, acting, and following through completely on problems and tasks
  • Coordinates or problem solves issues related to the retrieval of medical information
  • Assists peers in prioritizing multiple demands and function
  • Experience in panel management including provider registry data and exception reports.

Desired Qualifications*

  • Promote process improvement and LEAN thinking
  • Experience working within a large, complex health care setting.
  • Familiarity with Michigan Medicine electronic medical record systems.
  • Knowledge of university policies & procedures.
  •  Experience as a team lead is preferred.

Work Schedule

This position is 40 hours/week, Monday-Sunday.  Must be available and flexible with schedule for Saturdays and evening rotations.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.