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A cover letter and resume are required. Cover letters should include specific skills and experience that pertain to the position as well as reasons for your interest in the position.

Job Summary

Department Overview:

Health Information Technology & Services (HITS) plays an integral role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with exceptional technology-related information, products, services, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.

Division Overview:

Research Applications and Advanced Computing (RAAC) focuses on supporting the unique and important needs of the Michigan Medicine research enterprise.  We work directly with researchers to understand their IT requirements and provide them with or direct them to the significant information technology and services across the university that enable their research.  RAAC includes services associated with research computing, data services, programming and innovation, research device, engagement and consulting, and application support for the diverse research departments of Michigan Medicine. 

Position Overview:

HITS is seeking a senior level candidate to fulfill the role of a Research IT Liaison.

This position serves as a proactive guide for Michigan Medicine (MM) researchers.  The Research IT Liaison will work with MM researchers to identify technology services that will best support their research and scholarly activities, and facilitate the use of those services.  This often requires learning new skills and technologies in a complex environment and communicating researcher’s IT needs to technical teams.  This position will report to the Manager of the HITS Research Engagement team. Essential to the success of this position will be the ability to work collaboratively within the Research Engagement team, as well as build strong relationships with other HITS and Campus IT teams and navigate the myriad service offerings available on Campus.  HITS is a highly collaborative environment with an extraordinary scope of responsibilities and priorities. A successful candidate will be required to operate with minimal supervision, have the ability to deliver effectively with predictable results, and to be a creative yet practical problem solver. They should have active and empathetic listening skills and a knack for balancing diverse perspectives and agendas while maintaining a sense of common purpose.

Responsibilities*

As a Research IT Liaison, the responsibilities of the position include, but are not limited to, the following:

  • Provide researchers with one-on-one facilitative project support, recommending solutions that meet the level of computational expertise needed for each project while revolutionizing the possible outcomes on a more global scale
  • Build and deliver appropriate training for Michigan Medicine research faculty in cooperation with other staff
  • Identify appropriate information technology services and approaches that help to remove barriers to their research goals
  • Facilitate connections between research and the appropriate IT services and personnel
  • In performance of all job duties, at all times, be responsible for delivering optimal customer service, for protecting institutional data and privacy, and the excellent delivery of solutions and services by following divisional, Michigan Medicine and University policies, procedures, and processes
  • Develop continual service improvement frameworks and recommendations for services, products, and processes within the organization
  • Provide recommendations for new and expanded computing services based on evaluations of researcher needs, and advocate for the services on behalf of researchers
  • Develop a professional knowledge network with other facilitators, both on- and off-campus
  • Leverage the professional network to advance research activities
  • Identify potential cross-campus collaborations
  • Identify and lead strategic initiatives to advance research activities

Required Qualifications*

Requirements for the Senior Position:

  • A Bachelor's degree in a relevant research or technical field is required for this position, or equivalent experience and training
  • Minimum of 5 -7 years of related experience providing relevant IT support in an academic research environment
  • Minimum of 2 years of related experience bridging customer needs to relevant IT services
  • A demonstrated ability to understand multiple aspects of a problem and identify appropriate solutions
  • Previous experience integrating computation-dependent approaches for research endeavors
  • The ability to provide solution-agnostic support by focusing on research requirements and desired outcomes.
  • Experience translating technically complex information to relate to the needs of the researchers
  • Excellent verbal and written communication skills
  • Demonstrated experience learning new technical skills and applying that knowledge to solve complex problems
  • Possess critical thinking skills and be a lifelong learner
  • Demonstrated ability to juggle multiple assignments in a timely manner while maintaining a high-level of customer satisfaction
  • Proficiency in at least two of these areas:  project management, high performance computing (HPC), research instrumentation support, web technologies, software support, programming languages (e.g., C, Python, Ruby, SQL), cloud-based computing resources (e.g., Google, AWS, Azure), software packages used in research environments (e.g., Matlab, SAS, Stata, or SPSS)

Requirements for the Intermediate Position:

  • A Bachelor's degree in a relevant research or technical field is required for this position, or equivalent experience and training
  • Minimum of 3-5 years of related experience providing relevant IT support in an academic research environment
  • Minimum of 1 years of related experience bridging customer needs to relevant IT services
  • A demonstrated ability to understand multiple aspects of a problem and identify appropriate solutions
  • Previous experience integrating computation-dependent approaches for research endeavors
  • The ability to provide solution-agnostic support by focusing on research requirements and desired outcomes.
  • Experience translating technically complex information to relate to the needs of the researchers
  • Excellent verbal and written communication skills
  • Demonstrated experience learning new technical skills and applying that knowledge to solve complex problems
  • Possess critical thinking skills and be a lifelong learner
  • Demonstrated ability to juggle multiple assignments in a timely manner while maintaining a high-level of customer satisfaction
  • Proficiency in at least two of these areas:  project management, high performance computing (HPC), research instrumentation support, web technologies, software support, programming languages (e.g., C, Python, Ruby, SQL), cloud-based computing resources (e.g., Google, AWS, Azure), software packages used in research environments (e.g., Matlab, SAS, Stata, or SPSS)

Desired Qualifications*

  • Experience working with the academic medical and healthcare environments
  • Experience writing grant proposals
  • Experience with the University of Michigan Flux High Performance Computing (HPC) environment
  • Demonstrable knowledge of HPC job scheduling and management systems
  • Advanced Degree in a science or engineering discipline

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.