Apply Now Clicking "Apply Now" opens the link in a new window.

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary



This is a term limited appointment with the potential to reevaluate for extension.

The Program on Intergroup Relations (IGR) is a joint program between Student Life and the College of Literature Science and the Arts focused on intergroup and social justice education. IGR works proactively to promote an understanding of intergroup relations inside and outside of the classroom. IGR offers multidisciplinary courses and co-curricular programs that utilize experiential learning and models of dialogue to help students learn about social inequalities, the significance of social identities, intergroup relations and social justice.  

Job Summary

This position oversees the Student Experience Team (SET), which works to ensure that IGR students have joyful, valuable, and sustained engagement in our community. The Team facilitates community-building, conducts and analyzes assessments, and plans and implements initiatives to address assessed gaps.

Student Experience Team (SET) Foci:

  • Community building
    • Knowledgeable of community members (students, staff, faculty).
    • Create connections between community members.
    • Foster a sense of community responsibility.
      • Develop avenues for students to actively exercise agency and ownership of their experiences.
  • Assessment
    • Gather knowledge of community members through relationships, informal, and formal assessment measures.
    • Be present at meaningful events/places to indirectly conduct assessment and promote SET.
      • Classroom presence.
      • Curricular and co-curricular retreat presence.
      • Attend to facilitator relationships.
        • Develop a deep knowledge of Training/Practicum community trends.
  • Retention
    • Create a warm, inviting environment in IGR that welcomes student presence, and supports their overall experience.
    • Craft personalized, continuous IGR experiences--develop plans for future engagement prior to the conclusion of initial engagement.
    • Review assessments to determine what hinders students from fully engaging in IGR.
    • Gather, create, and promote unique and innovative opportunities that motivate student involvement in IGR.
    • Develop initiative-based partnerships between IGR and other Student Life units that address assessed needs and further IGR’s goal of social justice education.


Note: This position is a term limited two-year appointment.  Normal work hours are Monday – Friday, 10:00 AM - 7:00 PM. Flexible work schedule required for anticipated frequent evening and weekend programs.


Student Engagement (50%)

  • Provide oversight for IGR Student Experience Team (SET) efforts.
  • Develop and promote a culture of connectedness for IGR students, staff, and faculty.
  • Manage our Resource Area with a focus on creating an inviting and welcoming environment.
  • Build relationships with IGR students through classroom visits, presence at UM anchor events, and other assessed environments.
  • Gather and analyze formal and informal feedback from IGR students.
  • Implement data-based initiatives to address assessed gaps.
  • Co-create with Communications Specialist and Senior Program Manager a robust IGR social media identity on multiple platforms (Facebook, Twitter, Instagram).
    • Co-manage with Communications Specialist and Senior Program Manager IGR social media accounts, populating relevant content and following-up with social media inquiries and responses.

Partnerships (20%)

  • Serve as liaison for the IGR Recruitment Team.
  • Develop and maintain collaborative, initiative-based Student Life partnerships that furthers social justice education and enhances the student experience.


Co-Supervision and Coaching (15%)

  • Provide guidance for Program Assistants that empowers them to develop and lead out their initiatives to achieve desired outcomes.
  • Foster an atmosphere of Program Assistant growth and development through reflective practice.
  • Potential to train and co-supervise 1-2 undergraduate Student Engagement Team Program Assistant(s).
  • Potential to provide leadership for development of Student Advisory Board.

Other IGR Responsibilities (10%)

  • Participate in IGR committees to further the collective work of IGR.
  • Attend regularly scheduled IGR staff meetings.
  • Other duties as assigned.

Alumni Outreach/Relations (5%)

  • Create opportunities for current students to develop relationships with IGR alumni.
  • Outreach to graduating students regarding opportunities for continued IGR engagement.
  • Support for the annual IGR Graduation Celebration.
  • Coach graduating students on applying their IGR experiences and knowledge post-graduation.


Related Duties:  Must be able to work some evenings and weekends.


Supervision Received: Supervision provided by the Senior Program Manager.

Required Qualifications*

  • Successful completion of a Bachelor’s Degree.
  • An understanding and commitment to social justice, social identity exploration (of others and self), intergroup and social justice education.

Desired Qualifications*

  • Knowledge of University policies and procedures related to Student Affairs.
  • Knowledge of student development theories.
  • Experience in supervising undergraduate and/or graduate student staff.
  • Desire to develop strong supervision and coaching skills.
  • Experience in developing, implementing, and analyzing assessment measures (e.g. surveys, focus groups, etc.).

Additional Information

PLEASE NOTE:  Relocation will not be offered for this position.

This role may have reporting obligations under Title IX and Clery.

Position Criteria

  • A desire and capacity to build community through the development of strong relationships with students, staff and faculty.
    • Strong interpersonal skills, including excellent relationship-building and maintenance strategies.
    • Experience in successfully navigating conflict in a team setting.
    • Ability to form authentic and supportive relationships in the spirit of student learning.
  • Demonstrated experience working with and supporting students through self-generated projects and programs, or in a role as a peer educator.
  • Demonstrated experience in program development and implementation.
  • Strong senses of initiative, enthusiasm, creativity and adventure.
  • Creative, self-motivated, responsible, reliable, detail-oriented and willing to take initiative.
  • Ability to manage multiple priorities and work cooperatively with others in a fast-paced, changing environment.
  • Strong administrative and organizational skills.
  • Ability to work independently and collaboratively with students, staff, and faculty, and diverse groups
  • Excellent organizational, written, and interpersonal communication skills

Working conditions

Program Coordinator’s standard work day will be 10:00 AM - 7:00 PM.

Flexible work schedule required for anticipated frequent evening and weekend programs.

Physical requirements

Must be able to move and transport items weighing up to 15 pounds.

Direct reports

Potential for supervising temporary undergraduate student(s).



U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.